Thomas Strelka
Sales, Customer Service, and Marketing Manager
Stockton,CA
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
17
17
years of professional experience
Work History
Customer Service Sales Representative
Mike's Mobil
11.2022 - 03.2023
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Inside Sales Representative
Utility Telecom
08.2016 - 07.2022
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Telemarketing Agent
Tg Marketing
02.2010 - 04.2021
- Completed daily cold calling and outreach to build sales pipeline.
- Cold called over 200 potential customers per day to help with marketing efforts and increase sales.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
Blood Collection Specialist
Delta Blood Bank
04.2006 - 02.2010
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
Education
High School Diploma -
Davie County Early College High School
Mocksville, NC06.1996
Skills
- Installation Requirements
- Teller Transactions
- Revenue Growth
- Windows Vista
- Sterilization Procedures
- Online Databases
- Compliance Assurance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
- Lions Club
- American Marketing Association
Timeline
Customer Service Sales Representative
Mike's Mobil
11.2022 - 03.2023
Inside Sales Representative
Utility Telecom
08.2016 - 07.2022
Telemarketing Agent
Tg Marketing
02.2010 - 04.2021
Blood Collection Specialist
Delta Blood Bank
04.2006 - 02.2010
High School Diploma -
Davie County Early College High School
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