Thomas Sutcliffe
Cross,WI
Summary
Dedicated server with strong customer service and teamwork skills. Experienced in managing multiple tables during peak hours, ensuring guest satisfaction through effective communication and efficient order processing. Committed to delivering high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
The Village Green
Middleton, WI
04.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, demonstrating strong time management skills.
- Assisted in training new staff on menu items and service protocols to maintain quality standards.
- Processed orders accurately using point-of-sale (POS) system, enhancing order efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Retail Sales Associate
Men's Wearhouse
Middleton, WI
04.2024 - 09.2024
- Assisted customers in selecting suitable attire, enhancing their shopping experience.
- Maintained organized displays to ensure visually appealing merchandising standards.
- Processed transactions accurately using point-of-sale systems to improve efficiency.
- Collaborated with team members to meet daily sales goals and customer needs.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Participated in inventory management tasks, aiding stock replenishment processes.
- Greeted customers and helped with product questions, selections, and purchases.
Youth Apprentice Electrician
Dave Jones Inc
Madison, WI
08.2023 - 01.2024
- Collaborated with team members to streamline processes and enhance productivity.
- Assisted in daily operations, ensuring adherence to safety protocols and efficient workflow.
- Developed strong working relationships with peers to foster a positive team environment.
- Assisted in project completion for increased efficiency and timely task execution.
- Supported staff members with daily tasks, contributing to a more productive work environment.
Lifeguard
Highpoint Swim Club
Middleton, WI
05.2021 - 09.2023
- Monitored pool activities to ensure safety and compliance with regulations.
- Administered first aid and emergency response procedures effectively.
- Conducted routine inspections of pool facilities and equipment for maintenance needs.
- Enforced club rules and guidelines to promote a safe environment for all members.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor of Science - Finance
University of Wisconsin, La Crosse
La Crosse, WI05-2029
High School Diploma -
Middleton High School
Middleton, WI06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Point of sale operation
- Positive and professional
Timeline
Server
The Village Green
04.2025 - Current
Retail Sales Associate
Men's Wearhouse
04.2024 - 09.2024
Youth Apprentice Electrician
Dave Jones Inc
08.2023 - 01.2024
Lifeguard
Highpoint Swim Club
05.2021 - 09.2023
Bachelor of Science - Finance
University of Wisconsin, La Crosse
High School Diploma -
Middleton High School