Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Sweeny

Egg Harbor

Summary

Dynamic and reliable, I bring a strong background in customer service, honed through my experience working at the ocean as both a security guard and a card dealer. I'm outgoing, well-spoken, and excel at connecting with people in high-energy environments. My ability to stay professional under pressure, and communicate clearly, makes me a strong asset in any customer-facing role.

Overview

4
4
years of professional experience

Work History

Table Games Dealer

Ocean Casino Resort
Atlantic City
05.2023 - 03.2025
  • Responded quickly and appropriately to any disputes that arose between players.
  • Provided friendly customer service to guests at the casino table games area.
  • Assisted new players with understanding game rules and procedures.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Collected losing bets and paid out winnings promptly and accurately.
  • Adhered to established policies and procedures while dealing at tables.
  • Maintained enjoyable environment by entertaining and engaging players at tables.

Security Officer

Ocean Casino Resort
Atlantic City
07.2022 - 03.2023
  • Provided escorts for visitors as needed throughout the facility.
  • Monitored premises and recorded activity in daily officer reports.
  • Checked for safety hazards and took corrective action when necessary.
  • Verified photo IDs and tickets to allow guests passage.
  • Maintained accurate logs of all security related activities.

Fuel Station Attendant

Wawa
Egg Harbor Township
09.2020 - 05.2021
  • Assisted in training new employees on proper operating procedures.
  • Answered customers' questions and addressed complaints in person and via phone.
  • Processed credit card transactions accurately and securely.
  • Cleaned parking areas, restrooms or equipment and removed trash.

Education

High School Diploma -

Egg Harbor Township High School
Egg Harbor Township New Jersey
06-2021

Skills

  • Customer engagement
  • Active listening
  • Professional demeanor
  • Reliability
  • Adaptability
  • Service promotion
  • Health promotion
  • Policy adherence
  • Problem solving
  • Calm under pressure
  • Leadership
  • Task prioritization

Timeline

Table Games Dealer

Ocean Casino Resort
05.2023 - 03.2025

Security Officer

Ocean Casino Resort
07.2022 - 03.2023

Fuel Station Attendant

Wawa
09.2020 - 05.2021

High School Diploma -

Egg Harbor Township High School

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Thomas Sweeny