Thomas Taylor
White Sulphur Springs,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Managed Repair Representative
Progressive
Charleston Office, WV
02.2023 - Current
- Inspected damaged vehicles to determine repair costs and extent of damage.
- Researched parts pricing and labor rates to accurately estimate repair costs.
- Verified that all repair work was completed according to the estimate.
- Ensured compliance with state laws regulating auto repair businesses.
- Reviewed invoices submitted by body shops for accuracy prior to authorizing payment.
- Provided guidance and technical advice to body shop personnel on proper repair techniques.
- Performed regular inspections of vehicles during the repair process in order to ensure quality standards were being met.
- Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
- Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents.
- Attended monthly meetings with internal staff members in order to discuss new procedures, policies pertaining to auto damage assessment, repair processes.
- Negotiated with body shops on behalf of customers to secure best possible prices for repairs.
- Developed relationships with various vendors in order to obtain discounts on parts orders.
- Coordinated with body shops and repair professionals to validate repair costs and methods.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
Salesman
Magic City Auto Group
Covington , VA
09.2020 - 02.2023
- Organized promotional materials for display in showroom areas or other designated locations.
- Performed basic maintenance tasks such as cleaning vehicles or checking fluid levels prior to delivery.
- Provided detailed information about vehicle features, trim levels, options and warranties.
- Demonstrated strong communication skills when interacting with customers both in person and over the phone.
- Greeted customers, identified their needs and wants, and provided assistance to make a purchasing decision.
- Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations.
- Adhered to dealership policies in order to maintain customer satisfaction and ensure repeat business.
- Negotiated with customers to close sales at agreed upon prices.
Outside Sales Representative
Wholesale Tire Company
Clifton Forge, VA
11.2018 - 03.2020
- Participated in trade shows and conventions related to the tire industry.
- Analyzed customer feedback and created new marketing plans for tire sales.
- Resolved customer complaints regarding product quality or service issues promptly.
- Established partnerships with local businesses to promote tire services offered by the store.
- Coordinated with other departments in order to ensure smooth operations within the store.
Education
High School Diploma -
Greenbrier East High School
Lewisburg, WV05-2008
Skills
- Strong negotiation
- Customer service focus
- Professionalism and Ethics
- Industry Awareness
- Insurance knowledge
- Sales experience
- Insurance law
- Claims Investigation
- Damage Assessment
- Policy Interpretation
- Technical knowledge
- Automobile appraisals
- Claims Processing
- West Virginia Claims Adjuster License
Timeline
Managed Repair Representative
Progressive
02.2023 - Current
Salesman
Magic City Auto Group
09.2020 - 02.2023
Outside Sales Representative
Wholesale Tire Company
11.2018 - 03.2020
High School Diploma -
Greenbrier East High School
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