Summary
Overview
Work History
Education
Skills
Timeline
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THOMAS TAYLOR

Redwood City

Summary

Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.

Overview

8
8

Years of experience

Work History

Member Service Representative

Planet Fitness
01.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.

Target Security Specialist

Target
03.2023 - 07.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
  • Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
  • Provided theft protection, and safe guarded assets
  • Evaluated new technologies continuously to stay current on emerging trends in the industry, ensuring a proactive approach to potential challenges within the field of security management.
  • Performed guard duties by making judgment decisions within proper policy and procedures.

Pet Care Associate

Planet Pooch
05.2020 - 08.2022
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.

Special Needs Pet Caretaker

Contracted
03.2016 - 04.2020
  • Cared for and looked after special needs animals with a focus on blind and deaf dogs with extreme separation anxiety.

Education

General Ed

Foothill
06.2025

General Ed

Lane Community College
Eugene, OR
06.2024

Mandarin Language immersion studies

EF Singapore
04.2023

Skills

  • Fast Learner

  • Adaptability

  • Leadership Skills

  • Ability to Work in a Team

  • Customer Service

  • Communication Skills

  • Ability to Work Under Pressure

  • Relationship building

  • Account management

  • Issue resolution

  • Complaint handling

  • Sales strategy

Timeline

Member Service Representative

Planet Fitness
01.2025 - Current

Target Security Specialist

Target
03.2023 - 07.2023

Pet Care Associate

Planet Pooch
05.2020 - 08.2022

Special Needs Pet Caretaker

Contracted
03.2016 - 04.2020

General Ed

Lane Community College

Mandarin Language immersion studies

EF Singapore

General Ed

Foothill

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THOMAS TAYLOR