Thomas Toral
East West Ice Palace
Artesia,USA
1
Language
1
Certification
7
years of professional experience
Compassionate and dependable EMT candidate with extensive experience in delivering exceptional customer service in fast-paced environments. Recognized for strong communication skills and effective collaboration with diverse teams. Expertise in maintaining composure under pressure while making sound decisions in high-stress situations. Committed to providing safe, professional, and patient-centered care that prioritizes the well-being of individuals in need, ensuring a positive impact in every interaction.
Work History
Receptionist
5 Years 9 Months- Deliver professional customer service while assisting hundreds of guests in a fast-paced environment.
- Communicate effectively with patrons, coworkers, and management to resolve concerns quickly and professionally.
- Maintain composure while handling difficult situations and high-volume periods.
- Process payments, manage reservations, and perform administrative duties with accuracy and attention to detail.
- Coordinate daily operations to ensure efficient customer flow and a safe environment.
- Demonstrate reliability, professionalism, and strong interpersonal skills in every interaction.
Landscaper
8 Months- Work efficiently in physically demanding outdoor environments while maintaining strict safety practices.
- Operated equipment safely and completed landscaping projects within scheduled deadlines.
- Collaborated closely with team members to accomplish daily objectives.
- Adapted quickly to changing work conditions while maintaining quality workmanship.
Busser
11 Months- Supported restaurant operations in a high-volume environment by maintaining cleanliness and assisting service staff.
- Responded quickly to changing priorities while ensuring excellent customer service.
- Worked collaboratively with kitchen and front-of-house staff to improve efficiency.
- Developed strong multitasking, communication, and teamwork skills.
Education
Bachelor of Arts - Psychology
Graduated: Summer 2024
- Dean's List Spring 2023
Skills
Customer Service
Patient Communication
Attention to Detail
Time Management
Calm Under Pressure
Conflict Resolution
Team Collaboration
Verbal Communication
Certification
- Emergency Medical Technician (EMT) Certification: E0292637, EXP: 08/31/2028
- American Heart Association Basic Life Support (BLS) Provider: Expiration 03/2028
- California Driver's License: #Y5869954, Expiration 09/29/2028
Languages
Filipino
Limited Working
Timeline
Landscaper
Green Life Landscapes
02.2025 - 10.2025Read More
Receptionist
East West Ice Palace
11.2020 - CurrentRead More
Busser
Kabuki Japanese Restaurant
08.2019 - 07.2020Read More
California State University, Long Beach
Bachelor of Arts from Psychology
Read More
HONORS
Dean's List – Spring 2023
LEADERSHIP EXPERIENCE
- California State University, Long Beach Men's Rugby Team
- Captain (2023–2024) - Led teammates by promoting accountability, communication, and teamwork.
- - Made critical decisions under pressure during practices and competition.
- - Mentored new team members while fostering a positive and disciplined team culture.
- - Demonstrated resilience, leadership, and the ability to remain calm in high-pressure situations.
- Team Member (2020–2024) - Competed on a nationally ranked collegiate rugby team requiring physical endurance, discipline, and teamwork.