Thomas Turner
Greenfield,IN
Summary
Enthusiastic and dedicated Senior Living Professional focused on resident and staff satisfaction while promoting the company mission. Detail oriented leader with success implementing systems across multiple departments.
Overview
9
9
years of professional experience
Work History
Executive Director
Grand Victorian of Greenwood
Greenwood, IN
10.2024 - Current
- Directed strategic initiatives to enhance community engagement and service quality
- Oversaw operational planning, ensuring alignment with organizational goals and regulatory compliance
- Implemented staff training programs to improve service delivery and employee satisfaction
- Worked closely with organizational leadership to align community with ownership ideology
- Collaborated with department leaders to align priorities with ownership
- Led budgeting processes, optimizing financial resources while maintaining high standards of care
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions
- Guided residents through management company change maintaining positive reviews
- Managed a diverse team of professionals
- Oversaw financial management, ensuring fiscal responsibility
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment
- Represented organization at industry conferences and events
- Strategized to lead team to increase census from 36% to 90%
Associate Executive Director
Traditions at Solana
Indianapolis, IN
07.2023 - 10.2024
- Review monthly financials to ensure we are meeting NOI
- Track labor hours and ensure we are at budget
- Oversight of departmental budgets
- Implementation of staff policies
- Allocate resources as necessary within budgeted guidelines
- Delegate tasks as necessary
- Instill a positive work environment
- Resolve staff issues and conflicts
- Ensure regulatory compliance
- Create and update State Readiness Binder
- Oversee and direct daily and long-term operation goals
- Individual and team meeting management
- Employee recruitment and hiring
- Employee performance evaluations
- Create recommendations for annual goals, objectives, and budgets
- Direct and support marketing objectives to increase census
- Communicate with residents and family members with compassion to resolve any issues or concerns
- Review and assess staff processes
- Collaborated with multi-disciplinary staff to improve efficiency and work flow
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive information
- Schedule dementia training and other in-services for staff
- Investigation and follow up on grievance and concern forms
- Foster relationships with in-house therapy, visiting physicians, home health, and hospice
- Audit employee files to ensure regulatory compliance.
Administrator in Training & Director of Sales and Marketing
Heritage Woods of Noblesville
05.2020 - 06.2023
- Completed Gardant Management Solutions Leadership-In-Training program
- Recertification process for Home and Community Based Services
- Grew occupancy from 49% to 93% in less than 12 months
- Obtained 100% occupancy
- Supervision of Sales Associate
- Oversight of department budget.
Director of Sales and Marketing
Oasis at 30th
05.2019 - 05.2020
- Promoted from Oasis at 30th to Heritage Woods of Noblesville under the same management company portfolio
- Coordinate with Business Office Manager on reports pertaining to admissions, discharges, leave of absences, billing
- Work alongside Administrator on reports regarding overall census, rate increase suggestions, quarterly competitive analysis
- Grew census from 63% occupancy to 90% in less than 12 months
- Complete quarterly marketing reports and plans to drive census growth and business
- Perform 2 internal events and 2 external events a month
- Maintain department budget while working with the Dietary Director and Activities Director in order to make events special
- Conduct face to face visits with potential residents at the community, in the person's home, or other facilities and communities to provide them with an application, inform them of the application process, services offered, and cost
- Obtain medical records from Skilled Nursing Facilities, Assisted Living Communities, Physician Offices, and Hospitals
- Maintain a working knowledge of Federal, State, local laws, and regulations
- Arrange furniture inspections, pick up, and assist in the move in process
Director of Admissions and Marketing
Greenfield Healthcare Center
12.2017 - 03.2019
- Obtained 100% Occupancy
- Maintained a 12 month average of 90% or higher occupancy
- Grew census approximately 9% over a 12 month period
- Strategize, develop, and oversee marketing events internally and externally
- Design and utilize presentations to increase referrals
- Guide patients and families through the admission process into a long-term care or skilled nursing facility
- Conduct competitor analysis surveys
- Maintain allocated marketing budget while also employing effective marketing strategies.
Education
Bachelor of Science - Psychology
Indiana University Purdue University Indianapolis
Indianapolis, IndianaSkills
- Residential Care Administrator License-16002771A
- Adept in Residential Care Facility regulations
- Experience in Private Pay, Medicaid, and Tax Credit communities
- Experience with Independent, Assisted, and Memory Care communities
- Policy development and implementation
- Staff retention and employee appreciation
- Proficient oral and written communication
- Complex and abstract problem solving
- Coaching and mentoring
Timeline
Executive Director
Grand Victorian of Greenwood
10.2024 - Current
Associate Executive Director
Traditions at Solana
07.2023 - 10.2024
Administrator in Training & Director of Sales and Marketing
Heritage Woods of Noblesville
05.2020 - 06.2023
Director of Sales and Marketing
Oasis at 30th
05.2019 - 05.2020
Director of Admissions and Marketing
Greenfield Healthcare Center
12.2017 - 03.2019
Bachelor of Science - Psychology
Indiana University Purdue University Indianapolis