THOMAS WILLIAM SMITH
Herbst Eatery and Farm Stand
Minneapolis,Minnesota
20
years of professional experience
Accomplished employee in a variety of industries. Seeking a position that will utilize my strengths while allowing me to work hard and have fun.
Work History
General Manager
2 Years 9 Months- Directed daily operations to enhance service quality and customer satisfaction.
- Developed staff training programs to improve team performance and operational efficiency.
- Implemented cost-control measures to optimize budget allocation and resource management.
- Collaborated with culinary teams to innovate menu offerings based on customer feedback and market trends.
Assistant General Manager
2 Years 6 Months- Oversaw daily operations, ensuring exceptional guest service and adherence to quality standards.
- Developed and implemented training programs for staff, enhancing team performance and service delivery.
- Managed inventory control processes, reducing waste and improving cost efficiency in supply chain management.
- Collaborated with culinary team to optimize menu offerings based on seasonal trends and customer feedback.
Boutique Team Leader
5 Years 9 Months- Assisted members and prospects with machine and capsule sales, contributing to overall sales performance. Supported inventory management, social media engagement, goal setting, staff supervision, off-site events, and recycling program. Was number three in sales in the region and first in the state of Minnesota. Focused on building customer connections to deliver outstanding experiences.
- Led team in delivering exceptional customer service to enhance brand loyalty.
- Trained and mentored staff on product knowledge and sales techniques.
- Developed and implemented strategies to optimize inventory management processes.
Assistant Store Manager
1 Year 10 Months- Oversaw merchandising, store event transitions, staff supervision, and daily banking operations. Assisted customers with purchases and design queries. Boosted sales through effective upselling utilizing extensive product knowledge. Built emotional connections with customers to enhance their overall shopping experience.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on sales techniques and customer service excellence.
- Analyzed inventory levels, implementing strategies to optimize stock management.
General Manager
6 Years- Oversaw operations of 220-seat, high-volume urban restaurant, managing staff of forty and driving annual sales exceeding $2 million. Coordinated staffing, scheduling, catering, and management of private events while engaging with customers through all social media platforms.
- Oversaw daily operations, ensuring efficiency and quality service at all levels.
- Developed and implemented strategic plans to enhance customer experience and operational growth.
- Managed inventory systems, optimizing stock levels and reducing waste effectively.
Education
- Urban Studies/Architecture
Skills
Operations management
Team Leadership
Leadership and team building
Problem resolution
Public Speaking
Spanish fluency
Timeline
General Manager
Herbst Eatery and Farm Stand
01.2024 - CurrentRead More
Assistant General Manager
925 Restaurant at The Hotel Landing
05.2021 - 11.2023Read More
Boutique Team Leader
Nestle - Nespresso
10.2014 - 07.2020Read More
Assistant Store Manager
Pier 1 Imports
12.2012 - 10.2014Read More
General Manager
FEZ Restaurant
04.2006 - 04.2012Read More
University of Minnesota
from Urban Studies/Architecture
Read More