Heather Williamson
Bemidji,MN
Summary
Dynamic Customer Service Manager with a proven track record at Northland Tackle, enhancing customer satisfaction and loyalty through effective problem-solving and efficient data management. Skilled in Microsoft Office and renowned for exceptional time management abilities. Demonstrated success in streamlining processes, significantly improving customer service delivery.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Northland Tackle
05.2012 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Data Entry
- Accounts Receivable
- Administrative Experience
- Invoicing
- EDI Orders
Accounting
Walmart
09.2002 - 05.2012
- Developed and implemented effective accounting systems.
- Handled cash register transactions accurately, ensuring proper accounting for all sales activities.
- Streamlined bookkeeping processes by implementing efficient accounting software and procedures.
- Maintained accurate cash drawer by accounting for transactions by end of shift.
Education
Bachelor of Science - Graphic And Digital Design
Bemidji State University
Bemidji, MN05-2006
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- MS Office
Timeline
Customer Service Manager
Northland Tackle
05.2012 - Current
Accounting
Walmart
09.2002 - 05.2012
Bachelor of Science - Graphic And Digital Design
Bemidji State University
Similar Profiles
Marisa OConnellMarisa OConnell
Shipping and Receiving Manager at Northland Fishing TackleShipping and Receiving Manager at Northland Fishing Tackle
Josh WeatherredJosh Weatherred
Manager at Tommy Renfros Glass & Tackle ShopManager at Tommy Renfros Glass & Tackle Shop
Logan EstepLogan Estep
Store Owner at Stalvey's TackleStore Owner at Stalvey's Tackle