Thomas Wood
Tiverton
Summary
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in a Customer Service role.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
American Dream
08.2019 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Associate of Science - General Studies
Community College of Rhode Island
Warwick, RI12.2024
High School Diploma -
Tiverton High School
Tiverton, RI06.2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Cash register operation
- Data entry proficiency
Timeline
Customer Service Cashier
American Dream
08.2019 - 01.2023
Associate of Science - General Studies
Community College of Rhode Island
High School Diploma -
Tiverton High School
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