Thomas Moore Sr.
Cleveland
Summary
Dynamic leader with proven expertise in streamlining operations and elevating customer satisfaction at Allied Universal Security,Whelan Event Services and Landmark Event Services Skilled in fostering teamwork, resolving conflicts, and driving organizational goals. Demonstrates exceptional problem-solving abilities and customer service excellence, alongside proficient cash handling. Committed to enhancing team efficiency and promoting a safe, productive work environment.
Overview
9
9
years of professional experience
Work History
Supervisor
Allied Universal Security Services
06.2023 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor
Landmark Event Staffing Services
05.2021 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Supervisor
Whalen Event Staff Services
05.2019 - 12.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cashier/ Stock
Dollar Tree Stores/ Family Dollar
05.2015 - 09.2019
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Unload Trucks and Stock Shelves
Education
Certificate of Technical Studies - IT Technician
Wichita Technical Institute
Wichita, KS06-2004
Certificate - Private Security Investigations
Lawton School
Atlanta, GA05-1990
High School Diploma -
John C. Birdlebough
Phoenix, NY06-1984
Skills
- Goal oriented
- Customer service
- Customer assistance
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
Grade Point Avg 4.0
I keeped a 4.0 for the School year At Lawton School
Timeline
Supervisor
Allied Universal Security Services
06.2023 - 10.2024
Supervisor
Landmark Event Staffing Services
05.2021 - 12.2023
Supervisor
Whalen Event Staff Services
05.2019 - 12.2021
Cashier/ Stock
Dollar Tree Stores/ Family Dollar
05.2015 - 09.2019
Certificate of Technical Studies - IT Technician
Wichita Technical Institute
Certificate - Private Security Investigations
Lawton School
High School Diploma -
John C. Birdlebough
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