Thomas C Zapata Jr
Overview
3
3
years of professional experience
Work History
Platinum Administrator
Topgolf International Inc.
04.2023 - Current
- Lead/Oversee Platinum Membership Program
- Membership Sales & Hospitality.
- Member Communication/Account Management
- Platinum Callaway Club & Material inventory management.
- Increased revenue collection by implementing efficient and effective strategies.
Event Sales Administration
Topgolf International Inc.
07.2022 - 04.2023
- Built relationships with customers and community to promote long term business growth.
- Provide excellent guestservice by addressing client queries and concerns.
- Maintain accurate records of client interactions and bookings.
Crew Member
Dunkin' Donuts
08.2021 - 09.2022
- Prepared and served food and beverages according to Dunkin' Donuts standards, including coffee, donuts, sandwiches, and specialty drinks.
- Managed cash transactions and operated the cash register, ensuring accuracy and efficiency in processing payments.
- Collaborated with team members to complete tasks and provide excellent service during peak hours and busy periods.
Education
Bachelor of Arts - Political Science
SUNY Stony Brook
Stony Brook, NY05.2024
Associate of Science - Chemistry
Suffolk County Community College
Selden, NY01.2022
High School Diploma -
Tottenville High School
Staten Island, NY06.2018
Skills
- MS Office Suite, Word, PowerPoint, Excel, Outlook, Google Suite, Salesforce
- Social Media, Customer Service, Client Management, Marketing
- Strong Verbal, Listening and Written Communication
Additional Information
Undergraduate Thesis : (working paper) Spring 2021 - Present
- "American Foreign Policy – How to Support and Sustain the Reformists in Iran?”
- "Is Africa Becoming the New China? A Comparative Analysis of Economic Development"
- Teaching Assistant : HUI 239 - Modern Italy - Dr. Frank Scricco (Supervisor)
- Work closely with the lead teacher to align teaching strategies, discuss student progress, and plan lessons
- Assist with grading assignments, tests, and exams. Provide feedback to students on their work and help them understand areas for improvement.
Timeline
Platinum Administrator
Topgolf International Inc.
04.2023 - Current
Event Sales Administration
Topgolf International Inc.
07.2022 - 04.2023
Crew Member
Dunkin' Donuts
08.2021 - 09.2022
Bachelor of Arts - Political Science
SUNY Stony Brook
Associate of Science - Chemistry
Suffolk County Community College
High School Diploma -
Tottenville High School