Thomas G. Hancock
Georgetown ,GA
Summary
Dynamic Store Manager with a proven track record at Pataula Creek Bait and Tackle, excelling in promotional planning and personnel development. Enhanced customer satisfaction through effective coaching and team collaboration, while maximizing sales and minimizing shrinkage. Skilled in store operations oversight and fostering a positive work environment for optimal performance.
Overview
33
33
years of professional experience
Work History
Store Manager
Pataula Creek Bait and Tackle
2023.01 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Certified Surgical Technologist
Phoebe Putney Memorial Hospital
2022.02 - 2023.02
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Used sutures, staples, clips and other tools to close wounds.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Certified Surgical Technologist
Travel Company
2017.02 - 2021
Certified Surgical Technologist
Premier Orthopedics and Sports Medicine
1992.12 - 2016.09
Education
Surgical Technology
Albany Technical College
Albany, Georgia, GASkills
Promotional planning
Hourly shift management
Personnel development
Store operations oversight
Timeline
Store Manager
Pataula Creek Bait and Tackle
2023.01 - Current
Certified Surgical Technologist
Phoebe Putney Memorial Hospital
2022.02 - 2023.02
Certified Surgical Technologist
Travel Company
2017.02 - 2021
Certified Surgical Technologist
Premier Orthopedics and Sports Medicine
1992.12 - 2016.09
Surgical Technology
Albany Technical College