Thomasina Shaver
Webster,FL
Summary
Diligent Food Service Team Member offering many years of experience in foodservice. Skillful in maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients, and staff.
Overview
6
6
years of professional experience
Work History
Food Service Worker
McDonald’s
Bushnell, Florida
01.2023 - Current
- Acquired new skills to support team and further accommodate customer needs.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Prepared beverages such as coffee, tea, soda.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned kitchen areas, equipment and utensils.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Assembled and served meals according to specific guest requirements.
- Greeted customers upon arrival in the dining area.
Warehouse Worker
Amazon.Inc
Greenfield , IN
06.2022 - 11.2022
- Maintained stock levels in accordance with company policies.
- Packed boxes and stock using organizational guidelines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Followed established guidelines for picking orders accurately.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
Food Service Manager
Little Caesars Pizza
New Castle, Indiana
06.2019 - 09.2021
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Distributed food to service staff for prompt delivery to customers.
- Reviewed daily task list with employees and assigned tasks for completion.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Served customers by phone to take orders and answer product or service questions.
- Trained new employees to perform duties.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
New Castle High School
New Castle, Indiana06-2021
Skills
- Work station setup
- Food assembly
- Work station sanitation
- ServSafe
- Inventory management
- Time management proficiency
- Productivity and efficiency
- Positive attitude
- Efficient food preparation
- Problem-solving
- Customer service
- Verbal and written communication
- Strong work ethic
- Cleaning and sanitizing
- Professional appearance maintenance
- Multitasking
- Complex Problem-solving
Timeline
Food Service Worker
McDonald’s
01.2023 - Current
Warehouse Worker
Amazon.Inc
06.2022 - 11.2022
Food Service Manager
Little Caesars Pizza
06.2019 - 09.2021
High School Diploma -
New Castle High School