Summary
Overview
Work History
Education
Skills
References
Timeline
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Thomas M. Bertagnolli

Bellingham,WA

Summary

Experienced Veterinary Practice Manager with strong leadership and relationship-building skills. Extensive knowledge in all facets of the hospital ecosystem.

Overview

11
11
years of professional experience

Work History

Practice Manager

Pet Emergency Center-Skagit Valley
Mount Vernon, WA
10.2023 - Current

Financial statement analysis, budget management and administration, oversee benefits and payroll, operations management, personnel management, oversees OSHA compliance, community and client relations

Practice Manager

Whistle Veterinary Clinic
Ancortes , WA
04.2022 - 01.2023

Operations management, profit and loss statement analysis, budgeting, compensation and benefits management, policy and program development, salary structure/compensation analysis, staff training and development, talent acquisition and recruiting, marketing, social media management, staff scheduling, managing a team of 15 staff members, inventory management and ordering, account management, basic bookkeeping, ensuring OSHA compliance, client relations, event planning, networking, working as a technician or client service representative as needed

Assistant Hospital Administrator

Pet Emergency Trauma Services
Bozeman, MT
06.2021 - 04.2022

Screened resumes and conducted interviews for support staff candidates, oriented new technicians, assistants, and customer service representatives, instructed new hires from various degrees of experience on practice standards/protocols, conducted staff meetings, presented and discussed performance evaluations to employees, participated in weekly management meetings, led performance improvement plan meetings, managed continuing education for support staff, assisted in integration of new charting software to managerial duties, assisted in ensuring OSHA standards were followed. In addition, physical exams of small animals, drug administration, assisting veterinarians in various treatments of patients, client interaction, obtaining radiographs, drawing blood, placing intravenous catheters, drawing cystocenteses, performing laboratory tests, running/administering anesthesia, scrubbing-in for surgical assist, overseeing patient care, monitoring critical hospitalized patients, performing emergency interventions, performing transfusions, monitoring fluid therapy, drug calculation, use of ezyVet and Smarflow

Assistant Horse Trainer

Roberts Ranch Performance Horses
Murrieta , CA
01.2021 - 06.2021

Trained and rode show horses, instructed clients during lessons with their horses, prepared horses for competition, groomed horses for horse shows, assisted head trainers with tasks, maintained nutrition programs, assisted veterinarians with routine and emergency care.

Veterinary Surgical Technician

Bridger Veterinary Specialists
Bozeman , MT
01.2020 - 12.2020

Physical exams of small animals, drug administration, assisting veterinarians in various treatments of patients, client interaction, taking radiographs, drawing blood, placing intravenous catheters, performing laboratory tests, running/administering anesthesia, operation and trouble shooting of ventilators, scrubbing-in for surgical assist, overseeing patient care, monitoring critical hospitalized patients, performing emergency interventions, performing transfusions, monitoring fluid therapy, drug calculation, and organized paper/computerized charting.

Veterinary Technician

Pet Emergency Trauma Services
Bozeman, MT
07.2019 - 12.2020

Physical exams of small animals, drug administration, assisting veterinarians in various treatments of patients, client interaction, taking radiographs, drawing blood, placing intravenous catheters, cystocenteses, performing laboratory tests, running/administering anesthesia, overseeing patient care, monitoring critical patients, performing emergency interventions, monitoring fluid therapy, drug calculation, use of ezyVet and Smartflow

Veterinary Assistant/ Technician

Cottonwood Veterinary Hospital
Bozeman, MT
11.2014 - 07.2019

Physical exams of dogs, cats, and horses, drug/vaccine administration, assisting veterinarians in various treatments of patients, client interaction, taking radiographs, drawing blood, placing intravenous catheters, drawing cystocenteses, performing laboratory tests, running/administering anesthesia, overseeing patient care, monitoring critical patients, monitoring fluid therapy, computer work, drug calculation, and organized charting with the use of AviMark

Veterinary Assistant

Montana Equine Medical & Surgical Center
Three Forks, MT
01.2014 - 04.2017

Physical exams of horses, drug administration, bandaging, handling for exams, placing intravenous catheters, drawing blood, running laboratory tests, taking radiographs, preparation for surgical procedures, basic anesthesia monitoring and administration, interaction with clients, monitoring critical patients, monitoring fluids, charting with the use of HVMS

Education

Undergraduate Certificate-Pending - Certified Veterinary Practice Management

Veterinary Hospital Managers Association
10-2026

License Number: 61376598

Licensed Veterinary Technician
Washington State

Animal Science

Montana State University
Bozeman
2020

Three Forks High School
Three Forks, MT
05.2015

Skills

  • Excel at working in teams
  • Holistic approach to leadership
  • Skilled in financial statement analysis
  • Experienced in operations management
  • Enjoy marketing and brand management
  • Comfortable in emergent and stressful situations
  • Policy and program development
  • Prioritize staff development
  • Organized
  • Sound judgment

References

Erika Hultquist, CVT, CVPM

Practice Manager

Bridger Veterinary Specialists and Emergency
Cell: 559-916-5123

Brandon Corsello, CVT

ER/ICU Supervisor 

Bridger Veterinary Specialists and Emergency 

Cell: 909-732-9374

Mary Altman 

Human Resources 

Pet Emergency Center

Cell: 360-510-5131

Lark Gustafson, DVM

Board President 

Pet Emergency Center

Cell: 360-320-4712

Timeline

Practice Manager

Pet Emergency Center-Skagit Valley
10.2023 - Current

Practice Manager

Whistle Veterinary Clinic
04.2022 - 01.2023

Assistant Hospital Administrator

Pet Emergency Trauma Services
06.2021 - 04.2022

Assistant Horse Trainer

Roberts Ranch Performance Horses
01.2021 - 06.2021

Veterinary Surgical Technician

Bridger Veterinary Specialists
01.2020 - 12.2020

Veterinary Technician

Pet Emergency Trauma Services
07.2019 - 12.2020

Veterinary Assistant/ Technician

Cottonwood Veterinary Hospital
11.2014 - 07.2019

Veterinary Assistant

Montana Equine Medical & Surgical Center
01.2014 - 04.2017

Undergraduate Certificate-Pending - Certified Veterinary Practice Management

Veterinary Hospital Managers Association

License Number: 61376598

Licensed Veterinary Technician

Animal Science

Montana State University

Three Forks High School
Thomas M. Bertagnolli