Thomas "Marty" Jaso
Winlock,WA
Summary
To obtain a position with Toledo Tel as a customer service representative. Eager to utilize the skills that I have while providing the opportunity for additional training and possible advancement. A caring, hard working individual who has extensive customer service, supervisory and leadership experience.
Overview
33
33
years of professional experience
Work History
Person in Charge
Safeway
Chehalis, WA
07.1991 - Current
- Monitor employee productivity to provide constructive feedback and coaching.
- Respond to customer questions regarding products, prices and availability.
- Resolve customer complaints and adjust policies to meet changing needs.
- Comply with company policies, objectives and communication goals.
- Provide ongoing training to address staff needs.
- Identify and correct performance and personnel issues to reduce impact to business operations.
- Respond to employee concerns or complaints.
- Review completed work to verify consistency, quality and compliance.
- Establish and enforce clear goals to keep employees working collaboratively.
- Delegate work to staff, setting priorities and goals.
- Monitor inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Create and maintain a safe work environment for employees and customers.
Education
Bachelor of Fine Arts - Visual Communication
Northwest College of Art And Design
Poulsbo, WA06.2005
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WA06.1994
Skills
- Customer Relations
- Operations Management
- Project Management
- Goal-Oriented
- Inventory Control
- Processes and Procedures
- Training and Mentoring
- Staff Management
- Policy Enforcement
- Complex Problem-Solving
- Team Building
Timeline
Person in Charge
Safeway
07.1991 - Current
Bachelor of Fine Arts - Visual Communication
Northwest College of Art And Design
High School Diploma -
Mountlake Terrace High School
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