Seeking a rewarding opportunity to contribute to the growth of a reputable company. Bring enthusiasm, an outgoing personality, and a keen fashion sense. Proficient in establishing and nurturing positive relationships with both new and existing customers. Excel at delivering exceptional customer service.
Developed key skills in a fast-paced sales environment, including team leadership, strategic planning, and customer relationship management. Proven ability to drive sales growth and enhance team performance. Looking to transition these skills into a new field where can contribute to a dynamic and results-oriented team.
Overview
2025
2025
years of professional experience
Work History
Sales Manager / First Aid & Safety Department
UniFirst First Aid & Safety
10.2022 - Current
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups
Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
Increased community awareness of First Aid & CPR importance through public workshops, presentations,
Conducting business to business presentations to promote first aid, safety & ppe supplies, first aid , CPR, and AED training for compliance purposes.
Utilized both internal referrals and external lead -generation strategies to identify potential customers.
Supervise and oversee the activities of territory managers within the assigned region.
Ensuring that the team is focused and motivated to achieve monthly sales targets.
Collaborating with Uniform sales to explore and capitalize on team selling opportunities.
Leveraging the combined strengths of both product lines to enhance overall sales prospects.
Conduct CPR/ First Aid & AED classes.
Sharing knowledge and expertise with clients, providing valuable training and support.
Maintained consistent performance to contribute significantly to the company's financial success
Eclipsed Annual Market Budget By $60,000
Certified CPR Heartsaver Instructor / First Aid Certified
Area Sales Manager /Tradeshow Manager
Relieve Your Pain Today
01.2010 - 09.2022
Stocked and replenished merchandise according to store merchandising layouts.
Operated a cash register for cash, check and credit card transactions with 100 % accuracy.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Mentored new sales associates to contribute to the store’s positive culture.
Event Coordinator
Fifth Avenue Promotions / Connected Marketing
2 2005 - 11 2010
Directed and coordinated marketing activities and policies to promote products and services.
Coordinated and participated in promotional activities and trade shows.
Accurately calculated and processed expenses during and after events.
Led vendor negotiations to obtain cost-effective services and products.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Managed event logistics and operations, including support staff, vendor services and volunteers.
Mentored customer service, marketing, sales and accounting teams.
Supervised onsite team of 15-20 members, including caterers, audio-visual technicians, and facility management team.
Selected and ordered décor and event materials
Managed event logistics and operations.
Developed creative marketing materials that generated interest and boosted event attendance.
Brainstormed and implemented creative event concepts and themes.
Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
Conducted post-event analysis, identifying areas of improvement for future events.
Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
Increased brand visibility through strategic placement of promotional materials at high-profile events.
Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC