Summary
Overview
Work History
Education
Timeline
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THOMAS MICHAEL HAGAN

Wichita,KS

Summary

Seeking a rewarding opportunity to contribute to the growth of a reputable company. Bring enthusiasm, an outgoing personality, and a keen fashion sense. Proficient in establishing and nurturing positive relationships with both new and existing customers. Excel at delivering exceptional customer service.


Developed key skills in a fast-paced sales environment, including team leadership, strategic planning, and customer relationship management. Proven ability to drive sales growth and enhance team performance. Looking to transition these skills into a new field where can contribute to a dynamic and results-oriented team.

Overview

2025
2025
years of professional experience

Work History

Sales Manager / First Aid & Safety Department

UniFirst First Aid & Safety
10.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups
  • Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
  • Increased community awareness of First Aid & CPR importance through public workshops, presentations,
  • Conducting business to business presentations to promote first aid, safety & ppe supplies, first aid , CPR, and AED training for compliance purposes.
  • Utilized both internal referrals and external lead -generation strategies to identify potential customers.
  • Supervise and oversee the activities of territory managers within the assigned region.
  • Ensuring that the team is focused and motivated to achieve monthly sales targets.
  • Collaborating with Uniform sales to explore and capitalize on team selling opportunities.
  • Leveraging the combined strengths of both product lines to enhance overall sales prospects.
  • Conduct CPR/ First Aid & AED classes.
  • Sharing knowledge and expertise with clients, providing valuable training and support.
  • Maintained consistent performance to contribute significantly to the company's financial success
  • Eclipsed Annual Market Budget By $60,000
  • Certified CPR Heartsaver Instructor / First Aid Certified

Area Sales Manager /Tradeshow Manager

Relieve Your Pain Today
01.2010 - 09.2022
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Operated a cash register for cash, check and credit card transactions with 100 % accuracy.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Mentored new sales associates to contribute to the store’s positive culture.

Event Coordinator

Fifth Avenue Promotions / Connected Marketing
2 2005 - 11 2010
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Coordinated and participated in promotional activities and trade shows.
  • Accurately calculated and processed expenses during and after events.
  • Led vendor negotiations to obtain cost-effective services and products.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Mentored customer service, marketing, sales and accounting teams.
  • Supervised onsite team of 15-20 members, including caterers, audio-visual technicians, and facility management team.
  • Selected and ordered décor and event materials
  • Managed event logistics and operations.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Brainstormed and implemented creative event concepts and themes.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Increased brand visibility through strategic placement of promotional materials at high-profile events.
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
  • Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.

Education

Bachelor of Science - Business

SAN DIEGO STATE UNIVERSITY
San Diego, CA

Timeline

Sales Manager / First Aid & Safety Department

UniFirst First Aid & Safety
10.2022 - Current

Area Sales Manager /Tradeshow Manager

Relieve Your Pain Today
01.2010 - 09.2022

Event Coordinator

Fifth Avenue Promotions / Connected Marketing
2 2005 - 11 2010

Bachelor of Science - Business

SAN DIEGO STATE UNIVERSITY

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