Thomas Potter
Austin
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Toyota Lift of South Texas
Austin, TX
08.2024 - Current
- My job responsibilities while working here were to perform diagnostics and repairs, putting quotes together to be sent to customers, and to be a forward face for the customer to see when we arrived on site. I handled customer service almost as much as I was performing repairs and diagnostics on forklifts. I would show and explain to customers why repairs were necessary. As well as educating customers on proper care and maintenance of their equipment.
- I performed a lot of mechanical and electrical diag in this role. I have experience with oscilloscopes, multimeters, amp clamps, pressure testers, and more.
Mobile Mechanic
Brenham Euro Car
Brenham, TX
12.2023 - 05.2025
- Ran a successful mobile mechanic business performing service in the Washington country area. I managed my own books and put quotes together for clients. Also did parts ordering for a few clients that preferred to work on their own vehicles. I would help put together a list of necessary parts and recommend additional items.
Forklift Operator
Blue Bell Creameries
Brenham, TX
12.2021 - 12.2023
- Moved pallets of ice cream from the packing area to the freezer. While working here I also trained on multiple different pieces of equipment and trained new coworkers on processes.
Founder and Videographer
Dragon Media
Brenham, TX
03.2018 - 12.2022
- This was a small little marketing firm I ran by myself. We targeted small business and would help them grow online. Using mostly Facebook ads and YouTube ads we would help grow their presents online which helped drive online sales.
Education
Associate of Applied Science - Automotive Technology
Universal Technical Institute
Houston, TX06-2024
High School Diploma -
Brenham High School
Brenham, TX01-2020
Skills
- Troubleshooting and repair
- Problem-solving
- Positive attitude
- Field repairs
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Electrical troubleshooting
- Hardware and software installation
- Schematic interpretation
Certification
- BMW MSTAT UTI Houston Program completion
- Driver's License September 2016 to Present
- PADI Open Water Diver April 2011 to Present
- EPA Refrigeration Certification
- EPA 609 Certification
- ASE Certification
- Forklift Certification
Timeline
Field Service Technician
Toyota Lift of South Texas
08.2024 - Current
Mobile Mechanic
Brenham Euro Car
12.2023 - 05.2025
Forklift Operator
Blue Bell Creameries
12.2021 - 12.2023
Founder and Videographer
Dragon Media
03.2018 - 12.2022
Associate of Applied Science - Automotive Technology
Universal Technical Institute
High School Diploma -
Brenham High School
Additional Information
Authorized to work in the US for any employer