Thomas W. Adair
Dallas,TX
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Administrative Resources Options, UT Southwestern
2022.05 - Current
- Manages 27 employees in total for Print, Mail, Outbound Shipping and Digital Imaging Services.
- Maintain SOPs for site and develops procedures as service requirements change.
- Continue to build existing and prospective client relations
- Continuously improve and increase services while maintaining or reducing cost.
- Initiate and lead special projects in conjunction with client and management.
- Knowledgeable of all operational function at the site.
- Maintain and monitor contracts, comply with all contractual requirements.
- Manage a small fleet of vehicles to perform deliveries at client site.
- Ensure all billing information is received by ARO billing personnel on on before due date, along with monitoring financial performance, maintain budget compliance.
Service Delivery Manager II
The Millennium Group Inc.
2021.12 - 2022.05
- Maintain and monitor contracts, comply with all contractual requirements.
- TMG best practices and Scope of Work
- Establish and implement standard procedures for all site operations.
- Monitor operations efficiency and quality of service.
- Manage equipment on client's behalf when in the scope of work.
- Monitor account activities to ensure compliance with TMG standards.
- Allocate resources on critical needs; define plans and actions consistent with business needs.
- Prepare updates for all site operations according to established schedule.
- Manage a total of 9 Mail Centers with a staff of 30 employee across the State of Texas.
- Maintain total quality focus to exceed client expectations and ensure levels are clearly understood and identified.
- Maintain the appropriate level of client contact to include client interaction with primary focus of surpassing client's goals.
Service Delivery Manager II
Exela Technologies, America Mail
2015.05 - 2021.12
- Services
- SDM II for Bank of America Mail Centers with full responsibilities for the P&L
- Manage a team of 30 employees to provide day-to-day operations for nine Mail Centers across the Great State of Texas
- Demonstrate commitment, enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations
- Ensure service levels are clearly communicated, understood, and performed by on-site team
- Pursue operational efficiencies and implement Best Practices across operations
- Perform administrative tasks, provides volumes & billing inputs to one-up Manager
- Create a positive atmosphere of professionalism and support
- Provide honest and timely verbal and written feedback to on-site team
- Manage all functions in HCM & ADP to include time and payroll authorization, training approval and vacation approval
- Conduct all hiring, termination, annual reviews and merit increases with approval from HR Business Partner and one-up Manager.
Supervisor
Williams Lea, Sidley Austin LLP
2013.04 - 2015.05
- Supervisor is a member of the on-site Williams Lea team delivering exceptional customer service at our client location
- Train and manage a team of 4 employees to provide day-to-day operations for Sidley Austin LLP
- Ensure team provides outstanding service to client, while building strong customer relationships
- Direct the team in processing all incoming, outgoing mail and accountable packages
- Lead the team in completing numerous reprographics request from the client
- Coordinate workflow within the team, prioritizing jobs and delegating duties to Office Service Associates
- Perform Quality Control on all outgoing, incoming mail and reprographics jobs to ensure efficiency, accuracy and meeting our deadlines
- Produce all required reports for the Client Site.
Education
Pittsfield High School
Skills
- Performance Monitoring and Evaluation
- Maintaining Compliance
- Finance and Accounting Oversight
- Team Leadership
- Work Planning and Prioritization
- Time Management
- Issue Resolution
- Custom Service
- Vehicle Management
- Recruiting and Interviewing
Certification
Mail Piece Design, United States Postal Service - 2022
Timeline
Operations Manager
Administrative Resources Options, UT Southwestern
2022.05 - Current
Service Delivery Manager II
The Millennium Group Inc.
2021.12 - 2022.05
Service Delivery Manager II
Exela Technologies, America Mail
2015.05 - 2021.12
Supervisor
Williams Lea, Sidley Austin LLP
2013.04 - 2015.05
Pittsfield High School
Mail Piece Design, United States Postal Service - 2022
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