Thomaz Caldas
Summary
Dynamic leader with a proven track record at Mi Tio Mexican Grill, enhancing operational efficiency and customer satisfaction. Skilled in Business Administration and Customer Relationship Management, I excel in P&L Management and Staff Supervision, driving profitability and fostering strong team and client relations. Achieved significant financial stability and growth through strategic planning and quality management.
Overview
2
2
years of professional experience
Work History
General Manager
Mi Tio Mexican Grill
04.2023 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Customer Service Agent
United Airlines
06.2022 - 10.2022
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Computer Science
Hines Community College
PearlHigh School Diploma -
Brandon High School
Brandon, MS05.2020
Skills
- Business Administration
- Customer Relationship Management
- P&L Management
- Schedule Management
- Vendor Sourcing
- Expense Control
- Quality Management
- Staff Supervision
- Administrative Skills
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Mi Tio Mexican Grill
04.2023 - Current
Customer Service Agent
United Airlines
06.2022 - 10.2022
No Degree - Computer Science
Hines Community College
High School Diploma -
Brandon High School
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