Thomese Key
Brooklyn,NY
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kings Teleservices 311
Brooklyn, New York
07.2024 - 02.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative II
Medical Answering service
Syracuse, US
11.2017 - 09.2023
- Answer high volume calls
- Enter personal information in the system
- Set up appointments and cab rides
Customer Service Representative
Customer Service Representative
Queens, US
11.2016 - 10.2017
- Made outgoing calls
- Consult with customers to evaluate needs
- Resolved service issues
- Shared benefits from additional services
Customer Service Representative
Nationwide Credit Inc
Binghamton, US
01.2013 - 11.2016
- Answered high volume calls
- Took payments over phone via credit card or check
- Finalized payments
- Followed up with appointments
Education
Some college - Tv-radio
Onondaga Community College
Syracuse, NY03.2020
Humanities & Leadership Development High School -
Humanities & Leadership Development High School
New York, NYSkills
- Typing
- Customer service
- CSR
- Customer Care
- Call Center
- Cold Calling
- Data Entry
- Host/Hostess
- Live Chat
- Order Entry
- Technical Support
- Upselling
- Help Desk
- Negotiation
- Microsoft Powerpoint
- Network Support
- Operating Systems
- Microsoft Excel
- Computer Networking
Certification
Home Health Aide, 08/01/10, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Kings Teleservices 311
07.2024 - 02.2025
Customer Service Representative II
Medical Answering service
11.2017 - 09.2023
Customer Service Representative
Customer Service Representative
11.2016 - 10.2017
Customer Service Representative
Nationwide Credit Inc
01.2013 - 11.2016
Some college - Tv-radio
Onondaga Community College
Humanities & Leadership Development High School -
Humanities & Leadership Development High School