THOMPSON SUTTON
Minneapolis,MN
Summary
Assistant Community Manager, Experienced in community engagement and property management. Utilizes strategic communication to address resident needs and enhance community programs. Knowledge of event planning and conflict resolution to maintain positive living environment all while ensuring operational excellence for team members and the community.
Overview
6
6
years of professional experience
Work History
Assistant Community Manager
Trilogy Real Estate Group
06.2024 - Current
- Coordinated resident engagement events to enhance community involvement and satisfaction.
- Assisted in managing leasing processes and tenant relations to ensure smooth operations.
- Developed and maintained property marketing materials, including advertising partnerships with 6 different local businesses, to attract prospective residents.
- Collaborated with external vendors to maintain property standards and enhance resident experiences.
- Inspected units before and after tenant moves to determine charges for past tenants or readiness for new tenants.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
Leasing Manager
Greystar Property Management
09.2023 - 06.2024
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Conducted comprehensive market research on over 15 competitors to maintain competitive pricing and ensure maximum profitability for property owners.
- Led property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Developed marketing strategies, including working with over 10 local businesses, to attract new tenants, ultimately improving occupancy rates.
Leasing Professional
Greystar Property Management
07.2022 - 09.2023
- Maximized application rates through thorough tours of the property. Leading to a property record of 27 leases in one-month.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Performed background checks on over 150 apartment applicants.
Service Manager
Chipotle Grill
06.2019 - 06.2022
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
Education
High School Diploma -
Southwest High School
Edina, MN05.2018
Skills
- Operational Reporting
- Payment processing
- Yardi software proficiency
- Lease Management Experience
- Resident Relations
- Vendor management
- Market Research
- Property management
Accomplishments
- Collaborated with team of 12 in the development of the Uptown Farmers Market to increase engagement in the uptown area.
- Awarded for being the Assistant Community Manager of the Year at the Madacs award show.
- Achieved Stable occupancy above 92% through effectively helping with lease management and renewals.
LANGUAGES
Spanish
Professional Working
Timeline
Assistant Community Manager
Trilogy Real Estate Group
06.2024 - Current
Leasing Manager
Greystar Property Management
09.2023 - 06.2024
Leasing Professional
Greystar Property Management
07.2022 - 09.2023
Service Manager
Chipotle Grill
06.2019 - 06.2022
High School Diploma -
Southwest High School
Similar Profiles
Hemanth Kumar BondalapatyHemanth Kumar Bondalapaty
Payroll Specialist at Distinguished Real Estate (Al Tayer Group Company- Luxury Real Estate)Payroll Specialist at Distinguished Real Estate (Al Tayer Group Company- Luxury Real Estate)
Traci RealiTraci Reali
Licensed Real Estate Agent at SBRG Real Estate & The Hogan Group Real EstateLicensed Real Estate Agent at SBRG Real Estate & The Hogan Group Real Estate
Tyler JohnstonTyler Johnston
Owner/Operator at Real Property Group & Rock Bridge Real EstateOwner/Operator at Real Property Group & Rock Bridge Real Estate
Joseph WilkieJoseph Wilkie
Addiction Recovery Technician at Phoenix Renewal Treatment ServicesAddiction Recovery Technician at Phoenix Renewal Treatment Services
Kaden KupietzKaden Kupietz
Cashier at Blain's Farm & FleetCashier at Blain's Farm & Fleet