Thong Nguyen
Bound Brook,New Jersey
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Amazon through effective communication and project management tools. Skilled in customer engagement and complex problem-solving, demonstrated by expanding outreach at Raritan Valley Community College. Expertise in computer skills and relationship building, driving performance improvement and operational efficiency.
Overview
2
2
years of professional experience
Work History
Associate
Amazon
05.2024 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced operational efficiency, implementing new strategies.
Admissions Representative
Raritan Valley Community College
08.2022 - 12.2023
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
Education
Bachelor of Science - Labor Studies
Rutgers University
New Brunswick, NJ12.2025
Associate of Science - Business Administration And Management
Raritan Valley Community College
Somerville, NJ08.2024
Skills
Customer Service
Customer Engagement
Courteous and Professional
Time Management
Attention to Detail
Computer Skills
Leadership Qualities
Workplace Safety
Decision-Making
Complex Problem-Solving
Performance Improvement
Relationship Building
Timeline
Associate
Amazon
05.2024 - Current
Admissions Representative
Raritan Valley Community College
08.2022 - 12.2023
Bachelor of Science - Labor Studies
Rutgers University
Associate of Science - Business Administration And Management
Raritan Valley Community College
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