Thor Anderson
Twin Lake
Summary
Proven Inside Sales Representative with a track record of enhancing customer satisfaction and exceeding sales targets at Rycenga Building Center. Skilled in conflict resolution and problem-solving, adept at multitasking and maintaining attention to detail. Achieved significant sales growth by leveraging exceptional customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Rycenga Building Center
07.2020 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Inside Sales Representative
Keene Lumber
04.2016 - 06.2020
- Coordinated with external partners to ensure timely delivery of products and services, leading to increased customer satisfaction.
- Established strong relationships with clients through consistent follow-ups, ensuring repeat business.
- Exceeded sales targets by applying product knowledge and persuasive communication skills.
- Handled escalated customer issues or concerns effectively resulting in satisfactory resolutions.
- Boosted customer satisfaction by addressing and resolving inquiries promptly and professionally.
HVAC Residential Installation (Apprenticeship)
S & M Heating and Cooling
08.2015 - 09.2016
- Installing Heating and Cooling Units: Learning to install various types of HVAC systems, including air conditioners, furnaces, heat pumps, and ventilation systems.
- Ductwork Installation: Installing ductwork and pipes for airflow systems.
- System Inspections: Performing routine inspections of HVAC systems to ensure that all components are working properly.
- Residential Installations: Gaining experience working in homes, ensuring systems are properly sized, installed, and meet customer expectations.
Education
Associate of Science - Associates of Science
Muskegon Community College
Muskegon 06-2012
High School Diploma -
Holton High School
Holton, MI05-2009
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Conflict Resolution
- Problem-Solving
- Organization
- Communication Skills
- Time Management
- Multitasking
Timeline
Inside Sales Representative
Rycenga Building Center
07.2020 - Current
Inside Sales Representative
Keene Lumber
04.2016 - 06.2020
HVAC Residential Installation (Apprenticeship)
S & M Heating and Cooling
08.2015 - 09.2016
Associate of Science - Associates of Science
Muskegon Community College
High School Diploma -
Holton High School
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