THORTON BORBOR
Philadelphia,PA
Summary
Information Technology Specialist with a solid background in enhancing task efficiency and troubleshooting capabilities, backed by a proven track record in the Army National Guard. Skilled in installation, hardware troubleshooting, and system documentation, leading to significant improvements in operational efficiency and customer satisfaction. Passionate about leveraging advanced IT methodologies to optimize system performance and reduce disruptions, while aspiring to drive technological innovations in future roles.
Overview
4
4
years of professional experience
Work History
Information Technology Specialist
Army National Guard
Elizabethtown, Pennsylvania
01.2021 - Current
- Attended annual month-long professional development courses, resulting in a 15% increase in task efficiency and staying ahead of industry trends
- Mastered new IT tools and methodologies through continuous education, achieving a 40% improvement in troubleshooting efficiency and reducing project completion time by 30% across multiple departments
- Addressed and mitigated workplace challenges through strategic phone discussions and through documentation, enhancing customer satisfaction by 35% and reducing issue escalation by 45%
- Optimized tool and item allocation by developing items and keeping track of what sections within the work environment are in need of tools and items that are needed for them to conduct their work throughout the day
- Conducted thorough documentation of system damages and software issues; proposed and implemented solutions, reducing operational disruptions by 25% and increasing overall system efficiency by 20%
- Deployed and tested VoIP phone setups with local users and the ensuring of reliable server stack setups
- Optimized cable management by meticulously implementing wiring diagrams and cable patches, ensuring seamless connectivity to all ports
- Executed a hard drive replacement initiative for aging laptops, enhancing data integrity and reducing hardware-related disruptions
- Resolved BIOS issues on 20+ laptops by reconfiguring BIOS settings and implementing rollback drivers, resulting in an increase in device functionality
- Streamlined communication flow across departments, resulting in substantial paperwork reduction and enhanced operational efficiency
- Developed and implemented strategic IT solutions, significantly improving troubleshooting efficiency and reducing project completion times
- Spearheaded hands-on training programs, boosting team readiness for high-stress environments and enhancing real-world communication scenarios
- Coordinated with team to assemble complex equipment, demonstrating adaptability and problem-solving skills in time-sensitive situations
FIELD TECHNICIAN
Pdc global enterprise LLC
Philadelphia, PA
07.2024 - 12.2024
- Execute field installations, troubleshoot equipment issues, and maintain meticulous records
- Consistently meet service targets and enhance customer satisfaction
- Conducting site survey reports to ensure stability of network within buildings
- Execute precise router and switch deployments, ensuring robust network infrastructure and seamless connectivity for client operations
- Setting voip phones for customers and connecting their phones through a lan line
- Handled user account creation and termination in Active Directory.
- Controlled addition and removal of licenses in Microsoft Exchange.
- Diagnosed and fixed issues with printers.
- Routed incoming emails to designated clients.
- Utilized remote access to troubleshoot and fix device problems.
Education
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
Southern New Hampshire University
Manchester, NHIT -
Bloomsburg University
05.2023
Skills
- End user support
- Site survey
- RJ-45 cables
- Hardware Troubleshooting
- Installation
- VoIP
- Cable management
- BIOS configuration
Timeline
FIELD TECHNICIAN
Pdc global enterprise LLC
07.2024 - 12.2024
Information Technology Specialist
Army National Guard
01.2021 - Current
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
Southern New Hampshire University
IT -
Bloomsburg University