Michelle McHugh
Northfield,NH
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
20
20
years of professional experience
Work History
Owner
MS Steel LLC
07.2017 - Current
- Assisted in recruiting, hiring and training of team members.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Prepared annual budgets with controls to prevent overages.
- Evaluated suppliers to maintain cost controls and improve operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Concord High School
Concord NH 0330106.1989
Skills
- Data Management
- Staff hiring
- Project estimating
- Quality Management Systems
- Quality Assurance
- Bookkeeping
- Human Resource Management
- Customer Relations
- Financial Administration
Timeline
Owner
MS Steel LLC
07.2017 - Current
High School Diploma -
Concord High School