THRESA TYUS

Collaborated with institutional leadership to evaluate student success environment on campus.

Assisted colleges in implementing Trellis services to enhance student success outcomes.

Addressed strategic questions regarding campus policies and programs for student success.

Engaged with senior management teams, including executive leadership and trustees.

Contributed to development of project management initiatives within planning processes.

Identified and recommended improvements for work processes as necessary.

Conducted training and consulting to support student retention, graduation, and financial wellness.

Assessed efficacy of initiatives with colleges and proposed changes to align with needs.

• Drove planning, development, implementation, and growth of HESC external products and services.
• Cultivated strong relationships with school and lender clients to enhance collaboration.
• Oversaw business planning and budget development aligned with strategic objectives.
• Conducted market research and analysis to support strategic growth initiatives.
• Trained credit union clients on private student loan processes for improved portfolio management.
• Participated in chapter meetings and annual conferences to strengthen industry connections.
• Increased private student loan volume from $1 million in 2016 to $4.4 million in 2018.

• Guided credit unions toward maximizing loan growth through strategic portfolio analytics, active staff engagement, school partnerships, and comprehensive member education.

• Provided detailed college admission and financial aid guidance to students and families.
• Educated over 400 students with financial aid presentations at schools and community centers.
• Supported local communities in completing FAFSA and TASFA applications accurately.
• Recommended strategic approaches to student loan acceptance.

• Assisted higher education institutions with the management of Federal Student Loan default.
• Cultivated positive relationships with new and existing school clients, enhancing collaboration and support.
• Served as primary liaison for internal and external customers, resolving complex issues efficiently.
• Conducted Financial Aid Entrance and Exit Interviews for over 300 graduate and medical students.
• Designed training presentations on student loan eligibility for team members and school clients.
• Provided quarterly updates to senior management, highlighting client status and concerns.
• Executed regulatory compliance activities for institutional programs, ensuring adherence to guidelines.
• Recognized for developing approved default management plans by the Department of Education.

• Managed customer relations with schools across North Texas, enhancing engagement and satisfaction.
• Trained financial aid staff at Texas colleges on TG’s end-user system for seamless processing.
• Conducted strategic on-site visits to school clients, identifying areas for development.
• Generated over 350 million in volume through effective relationship management.
• Maintained market share of 94%, demonstrating strong competitive positioning.
• Coordinated annual regional training sessions and participated in state and national conferences.