Tia Johnson
Eatonton,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Trellis Company (Contracted OSLA)
10.2021 - 04.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
Cashier
Zippy's Food Mart
08.2021 - 10.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
92G Culinary Specialist
US Army
08.2017 - 06.2019
- Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
- Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
- Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
- Partnered with sustainability team to minimize waste and creatively minimized global footprint in culinary operations.
- Secured and protected military property, assets, and personnel.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Coached and mentored new recruits for motivated, high-performing teams.
Education
Bacherlor's - Healthcare
American Intercontinental University
Atlanta, GA10.2025
High School Diploma -
Hancock Central High School
Sparta, GA05.2017
Skills
- Paperwork Processing
- Information Security
- Complaint Resolution
- Data Entry
- Claims
- Regulatory Compliance
Timeline
Customer Service Representative
Trellis Company (Contracted OSLA)
10.2021 - 04.2023
Cashier
Zippy's Food Mart
08.2021 - 10.2021
92G Culinary Specialist
US Army
08.2017 - 06.2019
Bacherlor's - Healthcare
American Intercontinental University
High School Diploma -
Hancock Central High School
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