Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thressia Brown

McDonough,GA

Overview

5
5
years of professional experience

Work History

Customer Service Representative

SEKO Logistics
Forest Park, GA
10.2022 - 01.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved customer complaints promptly and efficiently.

Customer Service Representative

Health Benefit/Verification Clerk
New York, NY
06.2020 - 08.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Strengthened customer retention by offering discount options.

Call Center Representative

Road America
Columbus, GA
02.2019 - 05.2019
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.

Education

High School Diploma -

Carver High School
Columbus, GA
08-1980

Skills

  • Appointment Scheduling
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Data Entry
  • Customer Service
  • Microsoft Excel
  • Retail sales customer service
  • Filing
  • High-energy attitude
  • [Type] industry regulations knowledge
  • Credit card payment processing
  • Customer Relations
  • Clerical Support
  • Positive and professional
  • Tactful and diplomatic
  • Order Fulfillment
  • Delivery Scheduling
  • Problem Resolution
  • Professional telephone demeanor

Accomplishments

  • I received a award in leadership
  • Head Cheerleader award

Timeline

Customer Service Representative

SEKO Logistics
10.2022 - 01.2024

Customer Service Representative

Health Benefit/Verification Clerk
06.2020 - 08.2022

Call Center Representative

Road America
02.2019 - 05.2019

High School Diploma -

Carver High School

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Thressia Brown