Thurayya Cooke

Oversee a bed capacity of 334 units

541 adults and 562 children

• Supervise and coach to ensure high quality service delivery, including participating in monthly departmental meeting and schedule supervision.

• Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.,)

• Complete, review and ensure timely submissions of all internal and external reports.

• Knowledgeable of all Priorities 1, 2, & 3

.• Conduct audit of operational tasks including bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, unit inspections, facility logbook, incident submissions etc.

• Assist the Director with work schedule and assignments for staff.
• • Perform hourly house runs to: Perform inspection of facility and rooms, ensure staff members are in their assigned locations.

• Arrange for coverage for unscheduled absences and other unexpected situations.

• Record and responds to incidents, clients’ issues, and complaints; perform crisis intervention procedures.

• Assist with intakes of new and returning clients and submit them for approval.

• Keep records of safety, fire, and building inspections.

• Monitor Residential Aides and assign task as necessary.

• Provided security team leadership and contributed to on-call duties.
• Inspected posts and met with subordinates to outline tasks and responsibilities.
• Recorded required data for incident reports and files.
• Supervised property entrances and exits and monitored employee safety.
• Monitored entire facility using CCTV while simultaneously performing dispatch duties.
• Monitored and authorized employee and guest access to guard against theft.
• Responded immediately to security threats, breaches and emergencies, following proper protocols.

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Verified photo IDs and tickets to allow guests passage.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.

• Supported students throughout academic instruction and assignments.
• Applied positive reinforcement to redirect negative behaviors.
• Offered students personalized educational, behavioral and emotional support.
• Planned and led activities to develop students' physical, emotional and social growth.