Thyaga Jayawardena
Cerritos,CA
Summary
Experienced with assisting guests efficiently and courteously. Computer Knowledgeable. Utilizes strong customer service and problem-solving skills to ensure positive experience for every guest. Knowledge of maintaining well-organized and welcoming environment.
Overview
35
35
years of professional experience
Work History
Bellman
Four Seasons Hotel Los Angeles At Beverly Hills
01.2022 - Current
- Deliver exceptional guest service, ensuring seamless arrivals and departures for hotel patrons.
- Assist guests with luggage handling, providing prompt and courteous support during check-in and check-out processes.
- Coordinate transportation arrangements, ensuring timely pickups and drop-offs for guests at the hotel.
- Maintain a thorough knowledge of local attractions, providing personalized recommendations to enhance guest experiences.
- Resolve guest inquiries and complaints promptly, fostering positive relationships and promoting repeat business opportunities.
- Escort guests to assigned rooms and transported luggage.
- Type and place guest orders into the computer database and ensured of a timely arrival of guests orders during stay.
- Deliver newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
Los angeles valet parker
Four seasons hotel Beverly Hills
03.2008 - Current
Plant Chemist
Valspar Corporation
12.2000 - 11.2007
- Managing the Q.C. Department (total of 5 technicians)
- Trouble shooting and correcting problem batches
- Color matching – both by computer and manual input
- Correcting batches over-shot by plant tinters
- Adjusting gloss and viscosity ranges and hiding power etc. to meet batch specifications
- Assisting R & D Lab to refine formulas
- Input all corrective batch additions into computer
- Visiting and communicating with Valspar Q.C. Labs in Seattle and Kansas
- Representing Q.C. Lab at facility Safety Committee meetings
- Making and tinting sample batches for customers
- Train new hires into Q.C. Lab. Train and guide batch makers and plant tinters
Quality Control Supervisor
Guardsman Products
03.1990 - 12.2000
Education
LASCT Paint Technology Course - Painting
Los Angeles Trade Technical College
Los Angeles, CA05.1997
Diploma in Hotel Management -
Claremont hotel school
Team Problem Solving
Midlands Technical College
Columbia, South CarolinaSkills
- Team player mentality
- Reliability and punctuality
- Typing/Computer Knowledgeable
- Safety policies and procedures
- Guest services
- Phone etiquette
- Effective organization
- Strong interpersonal skills
- Problem-solving abilities
- Record keeping
Timeline
Bellman
Four Seasons Hotel Los Angeles At Beverly Hills
01.2022 - Current
Los angeles valet parker
Four seasons hotel Beverly Hills
03.2008 - Current
Plant Chemist
Valspar Corporation
12.2000 - 11.2007
Quality Control Supervisor
Guardsman Products
03.1990 - 12.2000
Team Problem Solving
Midlands Technical College
LASCT Paint Technology Course - Painting
Los Angeles Trade Technical College
Diploma in Hotel Management -
Claremont hotel school
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