Thy Ngan Do Lam (TN)
Arlington,TX
Summary
Strong product knowledge and the ability to analyze business performance to drive sales and exceed daily goals. Excellent in customer service and vendor relationship building skills. Also the ability to manage inventory and store effectively, and as well as team building with sales associates and mangers.
Overview
3
3
years of professional experience
Work History
Shiseido / Lancome Counter Manager
Shiseido / Lancome
01.2022 - 06.2024
- Communicates with customers in a professional manner, while offering them the highest luxury service at the cosmetic counter.
- Handling daily products and exceed monthly sales goals and goes above and beyond with the quality of work I put into my counter.
- Knowledgeable of products.
- Able to build strong relationships with my clients to keep them coming back.
- Makes customers feel welcome and comfortable purchasing products from me.
- Resolved issues with customer product with ease and left them feeling satisfied.
- Works well with team members and the other cosmetic lines in my store.
Spa / Check in Manager
Classy Nails
02.2021 - 12.2021
- Responsible for opening and closing store during business hours
- Hiring, supervising, and training employees to ensure outstanding customer services
- Handling all inventories, orders, cash control, and daily income and payment operations
- Building relationship with customers to ensure 100% satisfaction
Education
High School Diploma - undefined
Florida Virtual School
Lutz, FL2012
Skills
- Trilingual skills
- Exceptional customer service
- Excellent communications skills
- Team building / leadership
- Multitasking
- Detail oriented
- Strong work ethic
- Flexible schedule
Timeline
Shiseido / Lancome Counter Manager
Shiseido / Lancome
01.2022 - 06.2024
Spa / Check in Manager
Classy Nails
02.2021 - 12.2021
High School Diploma - undefined
Florida Virtual School
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