Wendy Whitehouse
Vancouver,USA
Summary
Professional counter management expert skilled in driving sales, enhancing customer experiences, and optimizing inventory management. Strong focus on team collaboration and adaptability to evolving demands, ensuring smooth operations and consistent results. Proven leadership in training staff, resolving customer issues, and implementing strategic initiatives. Reliable, results-driven, and prepared to elevate store performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
Work History
Lancome Counter Manager
Nordstrom
09.2024 - Current
- Exceeded Counter Goal by 20%
- Built Client Base by 30% over 4 months.
- Inventory Control
- GWP attract new customers
Customer Service Representative
Amazon.com
01.2023 - 02.2024
- Effective/Training
Customer Service Representative
Gap Inc.
02.2022 - 11.2022
- Coordinate Style for customer
- Meet Ly sales goal
- Greet and serve the customer
- Opening and closing procedure
Assistant Manager, Customer Service/customer retention
Purpose Financial
12.2021 - 01.2022
- Excellent Customer Service
- Good Judgement
- Loan Qualification
- Loan Collection
- Marketing
Supervisor of Customer Service Service
Ross Incorporate
01.2021 - 09.2021
- Exceptional Verbal
- Excellent Customer Service Skills.
- Employee Scheduling
- Cash Management
- Inventory Management
Solar Sales Representative
Retail Account Solar SUN RUN SOLAR
02.2019 - 01.2020
- Account Referral Representative
- Client Information Specialist
- Customer Needs Specialist
- Top Sales Production
Customer Service Representative
UPS
01.2017 - 10.2017
- Customer satisfaction through empathy and knowledge
- Time efficiency, delivered as promised
- International Standards
Cash Handling Customer Service Representative
TJ Maxx (TJX Companies)
07.2016 - 02.2017
- Supervised staff organizational skills, team building
- Open Credit accounts
Executive Assistant -Assistant Loan Processor
Equity Home Mortgage
04.2015 - 05.2016
- Results Oriented
- Responsible for answering multiple phone lines transferring to proper Departments Greeting Clients
- Processing mail and deliveries
- Reviewing purchase contracts and inputting data
- Working with lenders to begin the loan approval process
- Fax, scan input data
Internet Banking Specialist
Call Center US Bank
03.2014 - 08.2015
- Internet Banking Specialist
- Customer Service
- Product Knowledge
- Authorized Credit Cards
- Authorized Customer Loans
Cosmetic Counter Manager
Nordstrom
02.2007 - 05.2013
- Managed a $1.5M cosmetic line
- Hired, coached, scheduled, and developed team of seven
- Committed to exceptional training curriculum
- Established goals and future company profitability using historic sales figures as basis.
- Promoted new product sales via creative marketing strategies.
- Educated current customers to emerging products
- Coordinated all key events/holiday showcases, customer-appreciation events/spas
- Led team to achieve sales goals through effective coaching and training initiatives.
- Managed inventory levels, ensuring optimal stock availability and minimizing shrinkage.
- Fostered strong customer relationships to drive repeat business and satisfaction.
- Oversaw daily operations, streamlining workflows for improved efficiency across the counter.
- Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
- Utilized data analysis tools to monitor sales trends and adjust promotional efforts accordingly for optimal results.
- Introduced initiatives and sales strategies to exceed goals.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Ensured compliance with company policies and procedures while managing daily operations at the cosmetic counter.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Offered make-up tips and popular tutorials in alignment with latest trends.
Education
Nutrition/Biology
University of Northern Colorado
Greeley, COHigh School Diploma -
Dental Assisting
Cabrillo College
Aptos, CASkills
- Customer engagement
- Inventory counting
- Product knowledge
- Goal setting
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
Timeline
Lancome Counter Manager
Nordstrom
09.2024 - Current
Customer Service Representative
Amazon.com
01.2023 - 02.2024
Customer Service Representative
Gap Inc.
02.2022 - 11.2022
Assistant Manager, Customer Service/customer retention
Purpose Financial
12.2021 - 01.2022
Supervisor of Customer Service Service
Ross Incorporate
01.2021 - 09.2021
Solar Sales Representative
Retail Account Solar SUN RUN SOLAR
02.2019 - 01.2020
Customer Service Representative
UPS
01.2017 - 10.2017
Cash Handling Customer Service Representative
TJ Maxx (TJX Companies)
07.2016 - 02.2017
Executive Assistant -Assistant Loan Processor
Equity Home Mortgage
04.2015 - 05.2016
Internet Banking Specialist
Call Center US Bank
03.2014 - 08.2015
Cosmetic Counter Manager
Nordstrom
02.2007 - 05.2013
Nutrition/Biology
University of Northern Colorado
High School Diploma -
Dental Assisting
Cabrillo College