Joanna Andreotti
Port Saint Lucie,FL
Summary
Energetic Counter Manager with experience promoting and upselling cosmetic, skincare and fragrance products. Committed to increasing sales and exceeding goals by delivering excellent customer service.
Overview
10
10
years of professional experience
Work History
Lancome Counter Manager
Macy's
03.2023 - Current
- Drive and exceed sales goals by providing personalized beauty experiences based on individual customer needs
- Employee training
- Provide high level of service based on customer preference, product knowledge, and expert advice
- Offer customers compelling experiences and opportunities to discover products and build relationships that keep them engaged to return
- Ability to override overdue returns
- Have increased sales for the Lancome Counter by 10%
- Process online and pick-up in store cosmetic and fragrance orders
- Daily use of MyClient to nurture client relationships through impactful and personalized outreach
- Participate in pre-selling and plan counter events to help facilitate sales flow
- Ensure timely processing of new receipts, damages, testers, and return-to-vendor (RTVs).
Lash Stylist
Lash Lounge
10.2021 - 09.2022
- Performed custom lash extension sets, lash lift & tinting, and brow services.
- Increased traffic into salon through social media
- Maintained full schedule of appointments with over 40 clients per week
Front Desk/Sales Associate
Heyday Skincare
06.2019 - 02.2020
- Scheduled client appointments, answered/directed calls, managed product inventory, managed store product design, conducted product/service sales, facilitated opening/closing procedures
- Computed end of day service and product sales reports.
Internship
The Eighth Floor Strategic Communications
05.2018 - 07.2018
- Answered and directed calls - took messages, mailed out PR packages to influencers
- Conducted research for clients, editors, and publications
- Scheduled meetings.
Assistant
Westchester Square Academy (WSA) Main Office
10.2013 - 05.2016
- Organized open houses, advertisements of schools’ events in local area newspapers
- Managed social media accounts - to inform students/parents of upcoming events/school news
- Assisted faculty with schedules; prepared paperwork for parents, faculty meetings, events
- Managed student locker distribution per semester
- Answered/directed calls, took messages, responded to calls for school faculty/staff, parents/vendors.
Education
Licensed Esthetician - completion of NYS required 600 hours -
Atelier Esthetique Institute of Esthetics
New York, NY07.2019
Esthetics -
JB Lashes Eyelash Extension Certification
New York06.2019
Associates Degree in Advertising & Marketing/Entrepreneurship -
Fashion Institute of Technology
New York, NY05.2019
Skills
- Organization and Time Management
- Sales Processing
- Staff Management
- Inventory Counting
- Product Processing
- Esthetics (facials, waxing, etc)
- Eyelash Extensions
- Makeup Application
- Microsoft 365 applications
- Google applications
- Adobe InDesign
- MyClient
Timeline
Lancome Counter Manager
Macy's
03.2023 - Current
Lash Stylist
Lash Lounge
10.2021 - 09.2022
Front Desk/Sales Associate
Heyday Skincare
06.2019 - 02.2020
Internship
The Eighth Floor Strategic Communications
05.2018 - 07.2018
Assistant
Westchester Square Academy (WSA) Main Office
10.2013 - 05.2016
Licensed Esthetician - completion of NYS required 600 hours -
Atelier Esthetique Institute of Esthetics
Esthetics -
JB Lashes Eyelash Extension Certification
Associates Degree in Advertising & Marketing/Entrepreneurship -
Fashion Institute of Technology