Janice Duran
Wellington
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Lancome Counter Manager
Dillards
Wellington, FL
04.2023 - Current
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Organized sale events and created eye-catching product displays to attract customers to the Lancome counter.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Managed daily operations of the cosmetic department, ensuring smooth workflow and exceptional customer service experiences.
- Trained new staff in product knowledge and customer service protocols.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Followed up with customers to increase satisfaction with purchases and services.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Resolved customer complaints quickly and effectively, turning potential negative experiences into opportunities for relationship building.
- Analyzed skin condition and made appropriate product recommendations.
- Educated guests on current promotions, events and services within store.
Stylist Sales Associate
Bloomingdales
Palm Beach Gardens, FL
05.2022 - 02.2023
- Used in-store system to locate inventory and place special orders for customers.
- Translated inspiration into action by solving customer styling needs.
- Processed transactions accurately at the point-of-sale system while maintaining professionalism with cash handling procedures.
- Met or exceeded individual financial and credit goals while contributing to store's bottom line.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Stayed current on the latest fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
Education
High School Diploma -
St Joseph High School
Brooklyn, NY06.1996
Skills
- Idea Development and Brainstorming
- Product Knowledge
- Staff Development
- Fluent in spanish
Timeline
Lancome Counter Manager
Dillards
04.2023 - Current
Stylist Sales Associate
Bloomingdales
05.2022 - 02.2023
High School Diploma -
St Joseph High School