FLORIBEL BUHRMAN FIGUEROA
Houston
Summary
Dynamic and results-driven professional with over 10+ years of experience in fostering long-term customer relationships and driving sales success. Expertise in managing sales teams, complemented by a strong history of exceptional customer service and in-depth product knowledge. Recognized for effective training and mentoring of staff, ensuring team performance and driving results. Strong time management and prioritization abilities. Successful in preserving long-term customer & business relationships. Committed to over achieve goals while delivering outstanding customer experience in a fast-paced retail environment.
Overview
11
11
years of professional experience
Work History
Lancome Counter Manager
Macy's Willowbrook
Houston, TX
07.2024 - Current
- Provided exceptional customer service by conducting personalized consultations and leveraging expert product knowledge.
- Developed and sustained strong connections with clients, resulting in a 30% return customer rate through diligent follow-up efforts.
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
- Guided junior staff in mastering product knowledge and effective sales techniques to improve overall team performance.
- Designed and implemented promotional displays to elevate customer engagement.
- Collaborated with vendors to implement strategic events and promotions aimed at driving brand sales.
- Mentored and trained newly hired counter managers to promote effective team integration.
Beauty Advsisor
Macy's Memorial
Houston, TX
02.2023 - 07.2024
- Provided exceptional customer service to enhance shopping experiences and increase client loyalty.
- Recommended beauty products based on skin types and preferences, driving sales and customer satisfaction.
- Educated customers on product ingredients and benefits, fostering informed purchasing decisions.
- Conducted makeup demonstrations to showcase product applications and techniques effectively.
Part-time Sales associate
Ulta Beauty
11.2022 - 02.2023
- Assist 50+ daily customers with checkout.
- Stock, replenish inventory.
- Maintaining accurate and attractive merchandise display.
- Providing outstanding customer service.
- Work to exceed specials store goals.
Customer service representative
Woodlands Financial Service
01.2018 - 01.2023
- Collect past due accounts, negotiate payment plans, make, and receive numerous calls daily.
- Process loan extensions, refinance contracts, and buybacks.
- Verify auto insurance to ensure policies are active and meet companies' requirements.
- File insurance claims, receive and negotiate settlements.
- Use analytic thinking to decide collateral repossession.
- Take initiative in different issues to improve our department.
- Manage a portfolio of 370 accounts.
- Work closely with dealers maintaining great business relationships.
Sales consultant
Thrifty Motors
11.2015 - 10.2017
- Greeted customers, assisted in selecting vehicle that met their needs.
- Executed demos, negotiated budget and prices.
- Closed sale and finalized contract.
- Updated company website and follow up on leads, booked appointments.
- My performance was often complimented by customers who would take the time to positive reviews in social media.
- Reinforced referral system to increase customer portfolio.
- Other daily activities included answering phone lines, calling customers in regards payments.
Education
High School Diploma -
Spring Woods High School
Houston, TXSkills
- Strong leadership
- Bilingual
- Networking
- Multi-tasker
- Conflict resolution
- Scheduling
- Sales & Marketing
- Coaching
- Team development
- Event Planning
- Customer engagement/ Recruitment abilities
- Inventory Counting
Accomplishments
- Supported my team in achieving our 2 million Lancome counter goal in Macy's Memorial in 2023.
- Successfully guided my team to surpass our Lancome counter goal in Macy's Willowbrook, reaching over 1 million in sales in 2025.
- Maintained a 2-year reign in the Lancome Rose Society, an elite group of top performers with only 92 members selected nationwide.
Timeline
Lancome Counter Manager
Macy's Willowbrook
07.2024 - Current
Beauty Advsisor
Macy's Memorial
02.2023 - 07.2024
Part-time Sales associate
Ulta Beauty
11.2022 - 02.2023
Customer service representative
Woodlands Financial Service
01.2018 - 01.2023
Sales consultant
Thrifty Motors
11.2015 - 10.2017
High School Diploma -
Spring Woods High School