TI-ANN ROSE

• Assisted customers with account inquiries, transactions, and issue resolution via phone.

• Processed payments, transfers, and account updates with accuracy and efficiency.

• Provided personalized financial solutions and cross-sold banking products.

• Maintained compliance with banking regulations and delivered excellent customer service.

• Provide fast, friendly service by proactively engaging with customers to assess needs and help
• Acquire in-depth product knowledge and utilize tools to guide customers through purchasing decisions for their projects
• Ensure assigned areas are well stocked, organized, clean and safe for a positive shopping experience
• Coach new team members, offering hands on training in customer service, product knowledge and safety standards to support their development and success

• Provided exceptional service welcoming customers, handling inquiries in a friendly and professional manner to enhance their shopping experience
• Maintained all processing and receiving tasks with productivity and adherence to standard timelines
• Supported merchandise team in stock replenishment, fixture adjustments, and seasonal changes
• Utilized efficient time management with markdowns, unloading new merchandise from delivery

• Prepared monthly rental payments from tenants, compiled and distributed accurate records of purchase orders and credits using excel to management
• Understood policies to assisted vendors and customers with their problems or routine information in a prompt and effective timeframe