Tia Anderson
Intouchcx
LASVEGAS,NV
18
years of professional experience
Dynamic customer service professional with expertise in dispute resolution, active listening, and consultative sales. Proven track record of enhancing customer loyalty and driving sales growth through effective problem-solving.
Work History
Customer Service Representative
1 Year 4 Months- Provided exceptional customer support via phone and chat, ensuring prompt resolution of inquiries.
- Resolved complex customer issues by collaborating with cross-functional teams to enhance service delivery.
- Developed proficiency in CRM systems to track customer interactions and improve service efficiency.
- Assisted in training new team members on operational procedures and best practices for customer engagement.
- Maintained accurate records of customer feedback, contributing to continuous improvement initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Cashier/Customer Service Representative
5 Years 1 Month- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure smooth checkout operations.
- Monitored inventory levels at registers, reporting discrepancies promptly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
1 Year 5 Months- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive relationships with customers, enhancing overall satisfaction and loyalty through effective problem-solving skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
9 Years 2 Months- Resolved complex customer issues by collaborating with cross-functional teams to enhance service delivery.
- Implemented strategies to streamline communication processes, reducing response times for customer queries.
- Developed proficiency in CRM systems to track customer interactions and improve service efficiency.
- Adapted quickly to changes in policies and procedures, ensuring compliance with company standards.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Clerk
1 Year 8 Months- Processed customer transactions efficiently, ensuring accuracy and timely service during peak hours.
- Implemented strategies to streamline ticket sales process, improving customer satisfaction and reducing wait times.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Assisted in managing inventory levels, monitoring stock for popular film merchandise and concessions.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards consistently.
- Monitored daily cash flow, ensuring accuracy in financial reporting and adherence to company policies.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Assistant Manager
2 Years 11 Months- Trained and mentored junior technicians on repair techniques and customer service practices.
- Developed training manuals for staff, enhancing knowledge retention and service quality.
- Implemented inventory management systems to streamline parts ordering and reduce costs.
- Supervised daily operations and ensured adherence to technical service standards.
- Coordinated scheduling for repair services, optimizing technician workloads and reducing wait times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Meat Clerk
1 Year 11 Months- Assisted customers with meat selections, providing product knowledge and recommendations.
- Maintained high standards of cleanliness and organization in meat display cases.
- Operated slicers, grinders, and other equipment to prepare various meat products.
- Ensured compliance with food safety regulations and proper handling procedures.
- Monitored stock levels, placing orders to ensure availability of fresh products.
- Developed promotional displays to enhance product visibility and increase sales opportunities.
- Cut meats to customer specifications and answered questions about specialty products.
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Restocked products based on available inventories and customer demands.
Customer Service Representative
1 Year- Fostered positive relationships with customers, enhancing overall satisfaction and loyalty through effective problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved complex customer issues by collaborating with cross-functional teams to enhance service through food stamps and funds
- Temporary and working directly under supervisor communication
Cashier
1 Year 10 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Assisted customers with menu selections and provided exceptional service.
- Collaborated with team members to optimize workflow during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
No Degree - Nursing
- Awarded {Certificate of Completion CNA}
- {3.0] GPA
High School Diploma
- [3.2] GPA
Skills
Customer service
Call center operations
Live chat support
Data entry
Record management
POS systems expert
Client relations
Consultative sales
Sales closing
Customer follow-up
Customer education
Dispute resolution
Critical thinking
Active listening
Administrative support
Timeline
Customer Service Representative
Intouchcx
06.2025 - CurrentRead More
Cashier/Customer Service Representative
Smiths Grocery
01.2020 - 02.2025Read More
Customer Service Representative
TAGET TECH
05.2018 - 10.2019Read More
Customer Service Representative
C3 Customer Contact Channels
08.2017 - 2019Read More
Clerk
Rave Cinemas
07.2015 - 03.2017Read More
Assistant Manager
Delmin Computer Repair
03.2012 - 02.2015Read More
Meat Clerk
Superior Groceries
11.2011 - 10.2013Read More
Customer Service Representative
County Building TSE
08.2010 - 08.2011Read More
Cashier
Kentucky Fried Chicken
08.2008 - 06.2010Read More
Los Angeles Trade Technical College
No Degree from Nursing
Read More
Cypress
High School Diploma
Read More