Tia Andrews
New Orleans,Louisiana
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 10 years of experience to new professional challenges with growth-oriented organization.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
PROGRAM DIRECTOR
People Program
New Orleans, LA
06.2021 - Current
- Assisted with the registration of 200 students in the fall, spring, and summer semesters, prepared schedules, advised students, collected funds, and coordinated cross-enrollments between 2 campus Develop and implement programs that align with the organization's mission and support the organization's goals
- Enhanced media relations and managed social media campaigns to enhance communication engagement across the organization Advanced relationships with the community by scheduling speaking presentations to clubs and senior groups with 100 participants Oversaw and developed strategic plans to recruit students and teachers and managed orientations at the beginning of each semester to acclimate new personnel and boost performance Provide direct supervision to staff at location and vendors that provide services
- Organized class schedules for all three semesters.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Maintained and updated project related documents.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Improved success of program by making proactive adjustments to operations.
- Facilitated programming by coordinating resources and deliverables between departments.
- Monitored programming schedules, conformance to guidelines and quality.
- Developed hybrid program from ground up, laying out framework and defining roles.
PROGRAM COORDINATOR
LOYOLA UNIVERSITY COLLEGE OF LAW
NEW ORLEANS, LA
01.2017 - 01.2020
- Prepared operational and statistical reports and provide appropriate feedback for reporting and compiling the data
- Managed departmental budget, monitor expenditures, analyze variances, and carry out necessary corrections that may arise
- Served as the initial point of contact to the admissions office Provided admissions advisement to prospective students and guide them through admissions processes
- Organized on-campus events including informational workshops, visitations and tours, and other recruitment initiatives
- Maintained databases and generate reports on admissions and enrollment data.
- Assisted with the development and implementation of marketing and recruitment strategies for prospective students
- Coordinated tours and on-campus visits with student ambassadors and prospective students.
- Coordinated mailings and other communications Establish relationship with vendors.
- Gathered and organized printed materials required for program participation.
- Organized and managed program development from conception through successful execution.
- Reserved classrooms and meeting rooms across campus for program activities and managed room list.
SERVICE CENTER ASSISTANT
UNIVERSITY MEDICAL CENTER
NEW ORLEANS, LA
01.2015 - 01.2017
- Utilized advanced communication and organizational skills to handle 70+ phone, online, or email, service requests daily Provided clerical support: Prepares, processes, maintains and files the following as required: Purchase requisitions, key requests, work orders and monthly reports (including department specific)
- Processed preventative maintenance: Receives, sorts and issues preventative maintenance schedules and enters required information into the TMS work order system upon completion
- Provided assistance with general department duties
- Archived, created and organized a reference library for the department of Facilities and Management
- EOC Committee member, which requires that we maintain a safe, assessable, effective and efficient environment of care consistent with our mission, services, and regulatory requirements as provided by Joint Commission
- Scheduled daily service center employees and monitored performances.
PUBLIC SAFETY COMMUNICATOR / DISPATCHER
TULANE UNIVERSITY
NEW ORLEANS, LA
01.2012 - 01.2015
- Remained calm and focused and handled dozens of emergency/non-emergency calls weekly and requested police, fire, medical assistance, and other service assistance in a time-sensitive environment
- Leveraged technical knowledge to operate the computer-aided dispatch system, radio consoles, alarms, and office equipment including phones, copiers, and fax machines
- Adhered to Collegiate Academies’ Financial Policies and Procedures to ensure invoices were paid and reimbursed on time including school-based and credit card expenses Accounts Payable Ensure timely payment of invoices and expense reimbursement requests according to Collegiate
- Cademies’ Financial Policies and Procedures, including: Central office and school-based expenses Credit card expenses
Education
Bachelor of Arts - Psychology
Southern University at New Orleans
Skills
Scheduling
Documentation Review
Time Management
Advanced knowledge of technology
Effective leader
Strategic leadership
Administration knowledge
Customer service experience
Budgeting
Problem- Solving
Certification
Office Operations Scheduling Organization
Timeline
PROGRAM DIRECTOR
People Program
06.2021 - Current
PROGRAM COORDINATOR
LOYOLA UNIVERSITY COLLEGE OF LAW
01.2017 - 01.2020
SERVICE CENTER ASSISTANT
UNIVERSITY MEDICAL CENTER
01.2015 - 01.2017
PUBLIC SAFETY COMMUNICATOR / DISPATCHER
TULANE UNIVERSITY
01.2012 - 01.2015
Bachelor of Arts - Psychology
Southern University at New Orleans