Tia Askew
Chesapeake,Virginia
Summary
Organized and dedicated Administrative Coordinator with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Coordinator
Commonwealth At Office City of Chesapeake
Chesapeake, VA
12.2017 - Current
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation for all out-of-state witnesses to attend trial
- Offered office-wide software support and training, troubleshooting issues and optimizing usage of Prosecutor by Karpel Software
- Assisted in community engagement events, including National Night Out, Traveling the Road for Success, Girls Conference, and basketball tournaments
- Processed invoices received from hotels, flights, ground transportation, court transcripts, and Chesapeake forensic examinations to facilitate on-time payments from the Virginia Supreme Court
- Managed employee personnel records, including inputting new hires and exiting employees utilizing the Munis software system
- Assisted with the recruitment process by posting job ads utilizing the Click software system, filtering applications, scheduling interviews, assisting in the interview process, and drafting offer letters
- Reviewed FMLA (Family Medical Leave) and ADA (Americans with Disability) paperwork for accuracy and completeness to approve or deny requests
- Draft notice for request, approval, or denial for Family Medical Leave (FMLA)
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers, and references
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities
- Maintained human resources information system and kept employee files current and accurate
- Processed payrolls regularly for over 50 employees utilizing Workforce Dimensions and Kronos
- I reviewed timecards for accuracy and submitted exceptions and corrections to finance to ensure employees were paid accurately and promptly
- Evaluated employee performance and coached and trained to improve weak areas
- Inputted and maintained all employee's yearly evaluation scores and comments
- Conducted research and gathered information to determine eligibility for extraditions for fugitives
- Submitted travel reimbursement for extraditions and checked for fugitives who may have signed an Interstate Compact Offender Agreement for extraditions
- Processed Governor Warrant applications by gathering fugitives' outstanding warrants, signed affidavits from the arresting officer, and all other documents related to the fugitives' charges
- Responded to inmates' correspondences regarding their fugitive status and determine if the Interstate of Detainers law will apply to their situation.
Appraisal Clerk Supervisor
City Of Chesapeake, Virginia Government
Chesapeake, VA
02.2013 - 12.2017
- Supervised, trained, scheduled, and evaluated Appraisal Clerks
- Processed exonerations and supplementals for real estate taxes utilizing the central records Real Estate system
- Informed customers by mail or telephone of additional steps needed to obtain Land Use applications
- Answered customer questions and provided information about findings
- Updated property information in the Vision CAMA software system
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Maintained a clean reception area to promote a positive, professional environment for citizens
- Processed payrolls regularly for more than 25 employees
- Processed new hire paperwork and documents
- Researched and resolved time discrepancies
- Assisted with the recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in the interview process, and drafting offer letters.
Customer Service Generalist
Department of Motor Vehicles
Norfolk, VA
06.2011 - 02.2013
- Provided excellent customer service by addressing customer concerns in a professional manner.
- Greeted customers in person and on the phone, responding to inquiries and resolving complaints.
- Resolved customer issues quickly and efficiently while maintaining a friendly demeanor throughout interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Long-Term Substitute Teacher
Norfolk Public Schools: Chesapeake SECEP
Norfolk, VA
05.2009 - 06.2010
- Reviewed all lesson plans and schedules to be followed during the workday with the principal or designated staff member.
- Ensured that all materials were up-to-date and relevant to the curriculum being taught.
- Maintained the established routines and procedures of the school and classroom assigned as fully as possible.
- Taught the lesson plan as prepared by the absent teacher.
- As a long-term substitute teacher, I prepared lesson plans.
- Assumed responsibility for overseeing student's behavior in class and during lunch and activity periods.
- Reported, in writing, on the day’s activities after the teaching day.
- Followed all policies, rules, and procedures to which full-time teachers are subject and which govern best teaching practices.
Education
Master of Arts - School Counseling
Regent University
Virginia Beach, VA05-2025
Bachelor of Science - Business Administration
Old Dominion University
05.2009
Skills
- Document and File Management
- Judgment and Decision Making
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Confidentiality and Data Protection
- Strong Organizational Skills
- Verbal and Written Communication
- Professional and Courteous
- Multitasking and Time Management
References
- Kenneetha Harris, City of Chesapeake Commonwealth Attorney, Paralegal, 757-338-6872, kharris1@cityofchesapeake.net
- Kara Decker, City of Chesapeake Commonwealth Attorney, Legal Secretary, 757-401, 0643, kdecker@cityofchesapeake.net
- Susan Reid, City of Chesapeake City Attorney's office Legal Secretary, 757-439-5976, sreid@cityofchesapeake.net
Timeline
Administrative Coordinator
Commonwealth At Office City of Chesapeake
12.2017 - Current
Appraisal Clerk Supervisor
City Of Chesapeake, Virginia Government
02.2013 - 12.2017
Customer Service Generalist
Department of Motor Vehicles
06.2011 - 02.2013
Long-Term Substitute Teacher
Norfolk Public Schools: Chesapeake SECEP
05.2009 - 06.2010
Master of Arts - School Counseling
Regent University
Bachelor of Science - Business Administration
Old Dominion University
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