Tia Barney
Hollandale ,Ms
Summary
Dynamic customer service professional with a proven track record at United Healthcare, excelling in quality assurance and problem-solving. Recognized for enhancing customer satisfaction through effective dispute resolution and empathetic communication. Adept at managing high-pressure situations while maintaining professionalism, ensuring a positive experience for clients and fostering team development.
Overview
6
6
years of professional experience
Work History
Customer Representative
Ttec (TeleTech) - HealthCare Solutions
Work From Home
12.2023 - 06.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Technical Support Representative
Teleperformance USA
Work From Home
01.2020 - 01.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
United Healthcare
Work From Home
03.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
General Studies
Simmons High School
Hollandale, MS05.2017
Skills
- Quality assurance
- Product or service support
- Payment processing
- Customer service excellence
- Typing speed
- Inbound call answering
- Customer service
- Team development
- Problem-solving
Timeline
Customer Representative
Ttec (TeleTech) - HealthCare Solutions
12.2023 - 06.2025
Technical Support Representative
Teleperformance USA
01.2020 - 01.2023
Customer Service Representative
United Healthcare
03.2019 - 12.2020
General Studies
Simmons High School