Tia Davis
Coralville
Summary
Dynamic customer service professional with proven expertise at Forward Air/Hub Group Final Mile, excelling in call management and logistics coordination. Recognized for fostering strong customer relationships and ensuring satisfaction through effective communication and problem-solving skills. Proficient in OMS and Excel, consistently delivering results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Forward Air/Hub group Final Mile
Cedar Rapids
06.2021 - Current
- Manage inbound and outbound phone calls.
- Identify and assess customers' needs.
- Logistics
- Proficient in: OMS, Compass, GE, and Excel.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Indexing and Billing Associate
CH Robinson
Coralville
03.2013 - 07.2019
- Manage billing processes.
- Maintaining financial records.
- Ensuring compliance with company policies, industry standards, and procedures.
- Reconciling accounts.
- Navigating supply chain technology.
Lead Teacher
Davis Daycare
Iowa City
08.2011 - 03.2013
- Integrated technology into daily lessons to enhance student engagement and learning outcomes.
- Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
- Coordinated professional development activities for teachers within the department.
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Ensured compliance with state standards by incorporating them into lesson plans.
- Provided breakfast, lunch, and dinner.
- Managed customers' billing accounts.
Education
Some College (No Degree) - Medical Assistant
University of Kaplan
Cedar Rapids01-2009
High School Diploma -
Highland High School
Riverside, IA05-2000
Skills
- Customer service
- Call management
- Logistics coordination
- Data entry
- Record keeping
- Billing processes
- Team collaboration
- Supply chain navigation
- Financial reconciliation
- Problem solving
- Technical support
- Verbal and written communication
- Clerical support
- Appointment scheduling
- Effective communication
- Schedule mastery
- Multi-line telephone operations
- Call center experience
- Scheduling
- Skype
- Call center procedures
- Inbound and outbound calling
- Active listening
- Conflict mediation
- Professional telephone demeanor
- Paperwork processing
- Email management
- Customer relationship management (CRM)
- Receiving support
Timeline
Customer Service Representative
Forward Air/Hub group Final Mile
06.2021 - Current
Indexing and Billing Associate
CH Robinson
03.2013 - 07.2019
Lead Teacher
Davis Daycare
08.2011 - 03.2013
Some College (No Degree) - Medical Assistant
University of Kaplan
High School Diploma -
Highland High School
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