Tia Giovannelli
Perryopolis,PA
Summary
Demonstrated commitment to excellence in customer service and communication across diverse business environments, ensuring high-quality interactions and support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dollar General
10.2019 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on operational standards and customer service excellence.
- Managed inventory levels, optimizing stock replenishment and reducing discrepancies.
- Implemented visual merchandising strategies to enhance product presentation and increase sales.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Patient Advisor
Maitri Medicinals
06.2021 - 12.2021
- Facilitated patient onboarding processes and ensured compliance with regulatory standards.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Managed prescription refill requests efficiently while adhering to medication safety guidelines.
- Managed patient inquiries and resolved issues to improve overall satisfaction rates.
Cultivation Supervisor
Standard Hemp Seed Company
04.2019 - 07.2019
- Led cultivation operations, ensuring adherence to best practices and regulatory compliance.
- Oversaw seed production processes, optimizing yield and quality through innovative techniques.
Customer Care Specialist for Health Benefit Accounts
TeleTech
05.2015 - 10.2018
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Work Study Secretary
Westmoreland County Community College
11.2013 - 05.2015
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Over Night Crew Member
McDonald's
04.2013 - 11.2013
- Operated kitchen equipment to prepare high-quality food items efficiently.
- Maintained cleanliness and organization of workstations for optimal workflow.
- Conducted regular quality checks on food products to uphold company standards.
Crew Member
Dunkin' Donuts
10.2011 - 06.2012
- Operated coffee machines and food preparation equipment efficiently, ensuring quality standards.
- Delivered exceptional customer service in fast-paced environment, improving customer satisfaction ratings.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
Gas Station Attendant
J&G Gas Station
10.2010 - 02.2011
- Handled cash register operations, ensuring accurate processing of payments and receipts.
- Monitored inventory levels, restocked shelves, and managed product displays effectively.
- Maintained clean and orderly work station.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
Education
No Degree - General Studies
Westmoreland County Community College
High school or equivalent - undefined
Frazier High School
Perryopolis, PA01-2010
Skills
Communication skills
Cash register
Customer service
Shift management
Cash handling
Supervising experience
Store management
Team leadership
Decision-making
Retail operations management
Cost reduction
Multitasking and organization
Adaptability and flexibility
Inventory management
Reporting and documenting
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Patient Advisor
Maitri Medicinals
06.2021 - 12.2021
Assistant Manager
Dollar General
10.2019 - Current
Cultivation Supervisor
Standard Hemp Seed Company
04.2019 - 07.2019
Customer Care Specialist for Health Benefit Accounts
TeleTech
05.2015 - 10.2018
Work Study Secretary
Westmoreland County Community College
11.2013 - 05.2015
Over Night Crew Member
McDonald's
04.2013 - 11.2013
Crew Member
Dunkin' Donuts
10.2011 - 06.2012
Gas Station Attendant
J&G Gas Station
10.2010 - 02.2011
High school or equivalent - undefined
Frazier High School
No Degree - General Studies
Westmoreland County Community College