Tia Heath
Baltimore,MD
Summary
Dynamic and results-driven professional with a proven track record at 7 Eleven Store, excelling in customer service and cash handling. Adept at building relationships and collaborating with teams to achieve sales goals. Recognized for exceptional problem-solving skills and a commitment to enhancing the customer experience in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Sales Associate
7 Eleven Store
06.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Stocked shelves and arranged merchandise according to company guidelines for visual appeal.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Collaborated with team members to meet daily sales goals and improve customer service standards.
- Implemented promotional displays to increase product visibility and drive sales initiatives.
- Trained new associates on store procedures, customer service expectations, and safety protocols.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Homecare
Obiam Caring Hands
02.2018 - 2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Behavior Technician
Peggies Place Group Home
02.2011 - 07.2016
- Implemented behavior intervention plans to support individual client needs.
- Monitored and documented client progress in accordance with established protocols.
- Assisted in developing personalized care strategies for diverse populations.
- Collaborated with multidisciplinary teams to enhance client care outcomes.
- Educated clients on coping strategies and social skills through direct engagement.
- Conducted behavioral assessments to identify triggers and effective responses.
- Maintained accurate records of client behavior changes and interventions applied.
- Participated in training sessions to refine techniques for behavior management and support.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Education
GED -
Harford High School
Baltimore, MD02.2005
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
Timeline
Sales Associate
7 Eleven Store
06.2025 - Current
Homecare
Obiam Caring Hands
02.2018 - 2021
Behavior Technician
Peggies Place Group Home
02.2011 - 07.2016
GED -
Harford High School
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