Tia Jones
Maple Shade Township,NJ
Summary
Results-driven Sales Manager bringing 5+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
8
8
years of professional experience
Work History
Sales and Customer Service Manger
Macys Department Store
Cherry Hill, NJ
10.2015 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business and sales targets using critical problem-solving skills.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Performed sales consultations and educated clients on products and services.
- Coached, developed and motivated team to achieve revenue goals.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Education
Some College (No Degree) - Dental Assisting
Harris School of Business - Cherry Hill
Cherry Hill, NJ01-2015
High School Diploma -
Lenape High School
Medford, NJ06-2001
Skills
- Retail Operations
- Sales Growth
- Performance Monitoring
- Merchandise Strategizing
- Coaching and Mentoring
- Stockroom Management
- Vendor Collaboration
Accomplishments
- 2016,2017,2018,2019 Annual make magic award for making magic and driving and making results.
Timeline
Sales and Customer Service Manger
Macys Department Store
10.2015 - Current
Some College (No Degree) - Dental Assisting
Harris School of Business - Cherry Hill
High School Diploma -
Lenape High School
Similar Profiles
Farhiya OmarFarhiya Omar
Retail Sales Associate at Macys Department StoreRetail Sales Associate at Macys Department Store
Lorena EnriquezLorena Enriquez
Sale Associate at Macys Department StoreSale Associate at Macys Department Store
Salimata SankaraSalimata Sankara
Sales Associate at Macys Department StoreSales Associate at Macys Department Store
Christina AlgerChristina Alger
Clinique Counter Manager at Macys Department StoreClinique Counter Manager at Macys Department Store
Frederic RaymondFrederic Raymond
Diver/ Dock Builder at Local 474Diver/ Dock Builder at Local 474