Open To Work
Tia JONES
Topeka,KS
Summary
Currently I'm an Account Support Specialist with a proven track record of delivering measurable results. Known for bringing energy, positivity, and strategic problem solving to every interaction, while maintaining professionalism and compliance in high-pressure environments. Skilled in debt recovery, payment negotiation, and cross-functional collaboration, with a history of achieving exceptional outcomes. Though I'm currently in Topeka I am moving to Wichita in May. Just trying to be proactive.
Overview
11
11
years of professional experience
Work History
Account Support Specialist
Butler & Associates
Topeka, KS
11.2024 - Current
- Managed high-volume inbound debtor calls using CollectMax, providing account information, resolving disputes, and negotiating payment arrangements while ensuring compliance with legal and firm policies
- Maintained accurate, up-to-date records in CollectMax, supporting case management, reporting, and account reconciliation
- Developed, edited, and managed client and internal documents utilizing Microsoft Office Suite to enhance communication efficiency.
- Analyzed and escalated complex or high-risk account issues to attorneys or supervisors, prioritizing swift resolution.
- Facilitated compassionate assistance to clients, ensuring confidentiality of financial and personal data.
- Streamlined account support processes to improve efficiency and ensure accurate debtor communications.
Office Support Assistant
DSS - Children’s Division
12.2018 - 05.2022
- Executed effective communication strategies by handling inbound inquiries and conducting outbound calls to support client needs within the Department of Social Services.
- Monitored adherence to company policies and legal requirements to uphold operational integrity.
- Conducted data entry and created spreadsheets and databases to streamline operations.
- Conducted comprehensive child abuse and neglect history checks for various child care and neglect agencies.
- Developed and maintained comprehensive records management processes to support storage and archiving needs.
Temporary Processing Tech
Department of Revenue
10.2018 - 12.2018
- Conducted daily communication with taxpayers to maintain accurate business account records.
- Managed opening and closing procedures for diverse business tax accounts.
- Analyzed and verified processed documents for accuracy and compliance, ensuring all submissions met required completeness criteria.
- Monitored and restricted access to sensitive data, ensuring proprietary information remained confidential.
- Oversaw and directed all cash management functions, ensuring efficient processing of client personal and business tax payments through electronic payment systems.
Account Merchandiser
PepsiCo
02.2017 - 10.2017
- Acted as an Ambassador to provide customer service to store personnel and consumers by locating product, answering questions and providing general assistance.
- Follow and maintained all company policies and safety procedures
- Built, Stocked and maintained Pepsi’s beverage products daily for customers
- Remained susceptible to lending a hand for I know how physically demanding this position can be.
- Worked with pallet jack and high loader daily.
Sales Associate
Wireless Lifestyle
05.2015 - 07.2016
- Handle customer inquiries, complaints, billing questions, payment extensions & service requests
- Obtain strong customer relationships
- Handle angry customers in a very calm and respectful manner to defuse situation
- Quota driven and stayed exceeding goals
- Closed store: Set alarms, count & deposit cash
Education
High School Diploma -
Topeka West High
Topeka, KS05-2009
Skills
- Delivering exceptional customer service
- Effective multi-tasking abilities
- Thorough in analysis
- Safeguarding sensitive information with discretion
- Ability to meet tight deadlines
- Composure under pressure
Gold Digger
I achieved this by being the first person in the history of my current employers to bring in over $1 million dollars. I have great success month after month and am constantly looking for a challenge. Each day my goal is to do better than I did the day before.
Timeline
Account Support Specialist
Butler & Associates
11.2024 - Current
Office Support Assistant
DSS - Children’s Division
12.2018 - 05.2022
Temporary Processing Tech
Department of Revenue
10.2018 - 12.2018
Account Merchandiser
PepsiCo
02.2017 - 10.2017
Sales Associate
Wireless Lifestyle
05.2015 - 07.2016
High School Diploma -
Topeka West High