Tia Kemp
Augusta,GA
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals and Customers. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
10
10
years of professional experience
Work History
Manager
Subway
Augusta, GA
08.2021 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Administrative Assistant
DCSS
Augusta, GA
09.2020 - 03.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Office Manager
Low Bucks Trucking
Augusta, Ga
06.2018 - 08.2020
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Increased office organization by developing filing system and customer database protocols.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Store Manager
SUBWAY®Restaurants
Augusta, GA
01.2014 - 04.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Medical Assisting
Breath of Life
Augusta04.2020
Associate of Applied Science - Early Childhood Education
Augusta Technical College
Augusta, GA12.1997
High School Diploma -
Aquinas High School
Augusta05.1995
Skills
- Business Development
- Operations Management
- Workforce Management
- Strategic Planning
- Invoice Processing
- Document Control
- Data Entry
- Bookkeeping
- Mail handling
- Scheduling
- Appointment Scheduling
- Filing
Timeline
Manager
Subway
08.2021 - Current
Administrative Assistant
DCSS
09.2020 - 03.2021
Office Manager
Low Bucks Trucking
06.2018 - 08.2020
Store Manager
SUBWAY®Restaurants
01.2014 - 04.2018
Medical Assisting
Breath of Life
Associate of Applied Science - Early Childhood Education
Augusta Technical College
High School Diploma -
Aquinas High School