Tia Kraning
Green Bay,WI
Summary
Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customers experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
The Turn Restaurant Lounge
09.2020 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Customer Care Representative
Associated Bank
02.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
Server
Saint brendans Inn
09.2019 - 09.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Store Manager
Cash Store
02.2019 - 07.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Server and Bartender
1951 west
10.2019 - 05.2020
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Sales Associate
rue21
08.2018 - 02.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
HSED -
Northeast Wisconsin Technical College
Green Bay, WI06.2020
Skills
- Banquet Experience
- Bartending
- Serving Experience
- Restaurant Experience
- POS
- Busser
- CookingCommunication skills
- Daily specials memorization
- Customer service
- Sales
- Beverage Preparation
- Time management
Certification
Driver's License
Relocation
Green Bay, WI
Timeline
Customer Care Representative
Associated Bank
02.2023 - 03.2024
Bartender
The Turn Restaurant Lounge
09.2020 - Current
Server and Bartender
1951 west
10.2019 - 05.2020
Server
Saint brendans Inn
09.2019 - 09.2020
Store Manager
Cash Store
02.2019 - 07.2020
Sales Associate
rue21
08.2018 - 02.2019
HSED -
Northeast Wisconsin Technical College
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