Tia Marquinez
Orlando
Summary
Dynamic operations leader skilled in team development and KPI tracking. Proven ability to cultivate vendor relationships and enhance operational efficiency, resulting in improved service standards and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Director of Operations
Better Than Sex - A Dessert Restaurant
07.2020 - 06.2026
- Streamlined operations to enhance efficiency and service in high-volume dessert experiences across 5 locations.
- Collaborated with suppliers to negotiate favorable terms, enhancing product quality and cost- effectiveness
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Trained and mentored team on brand standards and best practices in guest satisfaction and food safety.
- Analyzed operational data to identify trends, driving strategic decisions that enhanced overall restaurant performance.
- Led cost-control measures, identifying opportunities for savings without compromising quality or service standards.
- Developed training programs that increased team member engagement and retention within a fast-paced environment.
- Oversaw daily operations across multiple departments, locations and levels of ownership.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
General Manager
Better Than Sex - A Dessert Restaurant Orlando
09.2015 - 07.2020
- Directed daily operations to enhance service efficiency and guest satisfaction.
- Trained and mentored team on operational standards, ensuring consistency in service.
- Implemented cost control measures to optimize profitability across all departments.
- Developed and executed marketing strategies to increase brand visibility and guest engagement.
- Analyzed guest feedback to drive menu innovation and improve overall dining experience.
- Established performance metrics for staff, promoting accountability and continuous improvement initiatives.
- Managed budget implementations, team member reviews, training, and schedules
- Managed a diverse team of professionals, fostering a positive work environment.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Better Than Sex - A Dessert Restaurant Key West
07.2013 - 09.2015
- Trained and mentored team on operational standards, ensuring consistency in service
- Collaborated with ownership on company goals and brand initiatives.
- Organized SOPs for training and team member reviews.
- Established budgets for departments based on projected sales.
- Oversaw daily operations and service in a high - volume restaurant.
Server
Better Than Sex - A Dessert Restaurant Key West
07.2012 - 07.2013
- Delivered exceptional guest service in high-volume dessert restaurant environment.
- Communicated with kitchen team to ensure timely order fulfillment and guest satisfaction.
- Trained new servers on menu offerings, service standards, and POS system operations.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Bachelor of Arts - Special Education
Mount Union College
Alliance, OHSkills
- Operational efficiency and oversight
- Vendor relations and contract negotiation
- Relationship building
- Team leadership
- KPI tracking
- Team training and development
- Business leadership
- Strategic planning and execution
Timeline
Director of Operations
Better Than Sex - A Dessert Restaurant
07.2020 - 06.2026
General Manager
Better Than Sex - A Dessert Restaurant Orlando
09.2015 - 07.2020
General Manager
Better Than Sex - A Dessert Restaurant Key West
07.2013 - 09.2015
Server
Better Than Sex - A Dessert Restaurant Key West
07.2012 - 07.2013
Bachelor of Arts - Special Education
Mount Union College
Volunteer Special Olympics Weight Lifting Coach
The 33 Adaptive Athletes I work with teach me more about life than I could ever have imagined. It is truly my honor to be one of their coaches