Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Tia McDaniel
Gadsden
Work Preference
Summary
Dynamic Medical Receptionist with proven expertise at Dr. Oluwole Akisanya, excelling in front desk operations and patient relations. Adept at managing appointment scheduling and medical billing, I fostered a welcoming environment, enhancing patient satisfaction and reducing no-shows through effective communication and organization. BLS certified, I thrive in fast-paced settings.
Overview
8
8
Months of professional experience.
Work History
Medical Receptionist
First Care Medical Clinic
Gadsden, AL
08.2025 - Current
- Managed patient appointments, ensuring efficient scheduling and minimal wait times.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between patients and medical staff to facilitate care delivery.
- Facilitated effective communication by handling incoming calls and ensuring inquiries received prompt attention.
- Processed patient insurance information, verifying coverage and eligibility promptly.
- Ensured office cleanliness and organization, contributing to a welcoming environment for patients.
- Supported billing operations by collecting payments and processing invoices accurately.
- Adapted to evolving office procedures, enhancing overall operational efficiency and service quality.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Reduced administrative errors by consistently verifying insurance information.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Restocking medical, faculty, and patient supplies which included provisions.
Animal Shelter Volunteer
Humane Society Pet Rescue and Adoption Center
Gadsden, AL
03.2012 - 03.2015
- Assisted with daily animal care routines, ensuring cleanliness and comfort of shelter environment.
- Engaged with potential adopters, providing information on animal behavior and care requirements.
- Coordinated adoption events, enhancing community outreach and promoting animal welfare initiatives.
- Trained new volunteers on best practices for animal handling and shelter operations.
- Monitored health and behavior of animals, reporting concerns to veterinary staff promptly.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Cared for over 30 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
- Trained animals in behavioral compliance or other special routines or commands.
Education
Associate of Science - Business Administration And Management
Gadsden State Community College
Gadsden, AL05-2025
Skills
Front desk operations
Telephone etiquette
Medical terminology
Microsoft office
Office administration
Appointment scheduling
Records management
Medical billing
EMR / EHR
Proficient in software
Inventory oversight
Cash handling
Computer proficiency
Time management
Critical thinking
Adaptable and flexible
Documentation and recordkeeping
Payment scheduling and collection
Calendar and appointment management
BLS certified
Timeline
Medical Receptionist
First Care Medical Clinic
08.2025 - Current
Animal Shelter Volunteer
Humane Society Pet Rescue and Adoption Center
03.2012 - 03.2015
Associate of Science - Business Administration And Management
Gadsden State Community College